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Description
Santa Monica Proper Hotel is looking for a highly motivated hospitality professional to serve as Front Desk Host. A seamless merger of historic retrofit and new construction, the 271-room Santa Monica Proper Hotel features interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool and 16,000 square feet of meeting and event space.
The Front Desk Host will deliver customer service excellence at all times, by creating a personable and memorable experience for guests.
Job Overview
* Provide a warm, authentic greeting to all guests according to brand standards
* Display a positive and enthusiastic attitude and be a team-player
* Ability to multi-task, work in a fast-paced environment and maintain composure at all times; be solutions oriented, open minded, and always seeking to improve
* Understand and communicate Proper brand standards to guests
* Provide knowledgeable and comprehensive information about the neighborhood and surrounding areas
* Promptly answer, record, and complete all guests' requests, phone calls, questions, or concerns
* Process arrivals and departures, complete registration paperwork, obtain and post payments, and balance cash banks
* Execute check-in process per brand standards
* Arrange airport and local transportation through established network of vetted vendors and seeking new best practices
Qualifications
* Experience in a similar role in a hospitality environment preferred
* Dependable, detail-oriented and organized
* Able to work under pressure
* Opera PMS knowledge
* Excellent communication skills - both oral and written
* Strong ability to assess a situation, show good judgment and resolve conflicts
* Work flexible schedules and willing and able to work shift duties that may include evenings, nights, weekends and holidays
* Collaborate with Colleagues cross-departmentally
* Perform job functions with attention to detail, speed and accuracy
* Work cohesively with Colleagues as part of a team
Education
High School degree or equivalent required.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
Full Time
$30k-40k (estimate)
05/05/2024
05/18/2024
properhotel.com
SAN FRANCISCO, CA
<25
2014
ELIZABETH ENCINO
<$5M
Accommodations
Proper Hospitality designs, brands, and operates high-end lifestyle hospitality experiences under the Proper, Avalon and Hotel June brands. Each is a distinctive reflection of the vibrant community surrounding it, yet as a group they share a common belief in uncommon luxury, convenience of location, and world-class amenities provided by locally vetted innovators in food and beverage, technology, art, music, fashion, and wellness. Proper Hospitality currently manages Avalon branded hotels in Beverly Hills and Palm Springs and recently opened Hotel June in west Los Angeles. The Company began rol...ling out the Proper brand with the opening of San Francisco Proper Hotel in September 2017, followed by the opening of Santa Monica Proper Hotel and just recently, Austin Proper Hotel & Residences. Over the next few years, additional Proper Hotels and Residences are slated to open in other emerging urban innovation districts within dynamic U.S. cities, including Downtown Los Angeles Proper (2021) and Portland Proper.
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The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.