1 Head of Membership Job in Los Angeles, CA
Proper Hospitality is Hiring a Head of Membership Near Los Angeles, CA
As the Head of Membership, you will be responsible for developing and implementing strategies to enhance the membership experience throughout a select number our hotels. You will lead initiatives to attract new members, drive member engagement and loyalty and maximize the value of our membership programs. This role requires a creative thinker with a passion for luxury hospitality and a strong understanding of customer relationship management.
Key Responsibilities
- Membership Strategy Development: Develop comprehensive strategies to attract new members, increase membership retention and drive revenue growth
- Membership Program Management: Oversee all aspects of our membership programs, including benefits, pricing and communication strategies
- Member Engagement: Create engaging experiences and exclusive events to cultivate strong relationships with members and enhance their sense of belonging to our brand
- Data Analysis and Reporting: Utilize data analytics to track membership trends, measure program effectiveness, and identify opportunities for improvement
- Collaboration: Work closely with cross-functional teams, including marketing, sales, and operations, to align membership initiatives with overall business objectives
- Partnership Development: Establish partnerships with luxury brands, lifestyle influencers and relevant organizations to enhance the value proposition for our members
- Training and Development: Provide training and support to hotel staff to ensure a seamless and personalized experience for members at every touchpoint
- Budget Management: Develop and manage the annual budget for membership programs, ensuring efficient allocation of resources to achieve desired outcomes
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or related field (Master's degree preferred)
- Proven experience in membership management, preferably in the luxury hospitality or lifestyle industry
- Strong leadership skills with the ability to motivate and inspire teams to achieve goals.
- Excellent communication and interpersonal skills, with a customer-centric approach
- Strategic thinker with a track record of developing and implementing successful membership strategies
- Proficiency in data analysis tools and CRM systems
- Creative mindset with a passion for delivering exceptional guest experiences
- Flexibility to travel as needed
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
Job Summary
Full Time
$71k-96k (estimate)
05/03/2024
05/16/2024
properhotel.com
SAN FRANCISCO, CA
<25
2014
ELIZABETH ENCINO
<$5M
Accommodations
Related Companies
About Proper Hospitality
Proper Hospitality designs, brands, and operates high-end lifestyle hospitality experiences under the Proper, Avalon and Hotel June brands. Each is a distinctive reflection of the vibrant community surrounding it, yet as a group they share a common belief in uncommon luxury, convenience of location, and world-class amenities provided by locally vetted innovators in food and beverage, technology, art, music, fashion, and wellness. Proper Hospitality currently manages Avalon branded hotels in Beverly Hills and Palm Springs and recently opened Hotel June in west Los Angeles. The Company began rol...ling out the Proper brand with the opening of San Francisco Proper Hotel in September 2017, followed by the opening of Santa Monica Proper Hotel and just recently, Austin Proper Hotel & Residences. Over the next few years, additional Proper Hotels and Residences are slated to open in other emerging urban innovation districts within dynamic U.S. cities, including Downtown Los Angeles Proper (2021) and Portland Proper.
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