Compensation: $65,000-$75,000 depending on experience.

Overview:

Worthmore Clinic, a compassionate non-profit organization dedicated to providing essential dental care services to refugees and immigrants in Aurora, Colorado, is seeking an experienced and dynamic Dental Practice Manager. The ideal candidate will be a professional and compassionate individual with a can-do attitude, exceptional organizational skills, and a strong commitment to patient care. This role involves overseeing the day-to-day administrative and operational aspects of our full-service dental clinic, contributing to the overall success of our mission to enhance the oral health and well-being of our diverse community.

Responsibilities:

Administrative Management:

• Efficiently manage scheduling, appointments, and patient records using dental practice management software.
• Oversee billing, insurance claims, and financial transactions with a keen eye for accuracy and compliance.
• Coordinate the purchase of office supplies and manage inventory in our paperless environment.
• Responsible for dental supply ordering, maintaining inventory, and staying within budget constraints

Operational Leadership:

• Oversee day-to-day operations of the dental clinic, ensuring efficient workflow and high-quality patient care.
• Collaborate with the clinical team to optimize scheduling, resource allocation, and patient flow.

Patient Care Coordination:

• Welcome patients and ensure a positive experience from check-in to check-out.
• Address patient inquiries and concerns promptly and professionally, maintaining patient confidentiality in compliance with HIPAA regulations.

Patient Relations:

• Implement patient-centric initiatives to enhance the overall experience, focusing on cultural sensitivity and inclusivity.
• Address patient concerns and feedback in a timely and empathetic manner.

Staff Supervision and Training:

• Assist in training administrative and support staff. Supervise staff, fostering a positive and inclusive work environment. Encourage teamwork, professional development, problem-solving, and a growth mindset.
• Coordinate staff schedules. Coordinate specialty care schedules.

Financial Management:

• Monitor accounts receivable collections and communicate effectively with the dental team on achieving financial goals.
• Communicate daily with staff and doctors on progress toward daily, weekly, and monthly goals.
• Accomplish office production and profitability goals through revenue growth and expense control.

Compliance and Regulatory Management:

• Ensure compliance with federal, state, and local regulations governing dental practices.
• Stay abreast of changes in regulations and industry standards.
• Maintain accurate and up-to-date documentation and records.

Facility and Equipment Maintenance:

• Coordinate maintenance and repairs for dental equipment and office facilities.
• Maintain infection control protocols and adhere to OSHA standards to ensure a clean, safe, and comfortable environment for patients and staff.

Communication and Relationship Management:

• Serve as the primary point of contact for patients, staff, and vendors, effectively communicating needs and/or concerns to the Clinical Program Director.
• Act as the liaison between the support team, patients, and practice staff, building and maintaining positive relationships with the community.

Technology Integration:

• Evaluate and implement new technologies to improve clinic efficiency and patient care.
• Ensure the electronic health record (EHR) system is utilized effectively for documentation and reporting.

Qualifications:

• Bachelor's degree in healthcare administration, business administration, or a related field.
• 3 years of prior experience in dental office management, preferably in a non-profit or community health setting.
• Proficiency in dental practice management software (Eaglesoft a plus) and Microsoft Office Suite.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
• Knowledge of dental terminology, procedures, and insurance billing practices.
• Knowledge of dental clinic operations, regulatory requirements, and best practices.
• Commitment to maintaining patient confidentiality and compliance with regulatory requirements.
• Extensive knowledge of dental revenue cycles and insurance carriers (PPOs, Medicaid, and discount plans).
• Willingness to work flexible hours, including evenings and weekends, as needed.
• Strong leadership, communication, and interpersonal skills.
• Ability to work collaboratively in a diverse and multicultural environment.
• Proficiency in relevant software applications, including EHR systems.

Qualities and Attributes:

The ideal candidate should possess a range of qualities, including being a self-starter, task-oriented, engaging, articulate, and accountable. Additionally, they should have a high attention to detail, excellent team communication and follow-through, and a passion for building relationships. The candidate should embody a positive outlook on life and align with our clinic's culture of inspiration and upliftment.

Our office values a culture of positivity, innovation, and teamwork. We seek individuals who are skilled in their roles, demonstrate problem-solving abilities, and have a growth mindset, and are ready to be inspired and uplifted as part of our dedicated team.

If you are passionate about making a meaningful impact on the oral health of refugees and immigrants, we invite you to submit your resume and a cover letter detailing your relevant experience and commitment to our mission.

Worthmore Clinic is an equal-opportunity employer committed to diversity and inclusion. We encourage individuals from all backgrounds to apply.

Work Environment:

Standard office environment, combined with community-based activities.

Work Schedule: Monday - Thursday 8:30 am - 6:30 pm, some early mornings and some Fridays based on specialty care scheduling

Compensation: $65,000-$75,000 depending on experience.

Benefits: Health Insurance premium reimbursement, Dental, 401K, Wellness program,

Paid-time off, sick days and holidays.

Please send your resume and cover letter with references to: carolyn@projectworthmore.org

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Ability to Relocate:

• Aurora, CO 80010: Relocate before starting work (Required)

Work Location: In person