Are you passionate about making a positive impact and providing exceptional customer service? Join our team at Prodigy Healthcare as a Full-Time Call Center Customer Service Representative!

About Us:
We are a dynamic team of approximately 50 dedicated professionals committed to helping individuals rehabilitate, particularly those referred by various courts and government agencies in Arizona and California.

Who Are Our Clients?
Our clients are individuals going through rehabilitative programs, mainly misdemeanors, and those transitioning back into society.

What You’ll Do:
As a Call Center Customer Representative, your responsibilities will include:

• Serving as the friendly first point of virtual contact for clients, addressing inquiries, and resolving issues promptly.
• Managing a high volume of inbound telephone calls through a routed system.
• Scheduling appointments with precision and attention to detail.
• Demonstrating respect and professionalism towards clients and team members.
• Handling sensitive material confidentially, adhering to HIPAA guidelines at all times.
• Ensuring client compliance with court requirements and maintaining accurate notations in their file.
• Supporting Prodigy’s mission to improve public safety through evidence-based practices and life-changing experiences.

Skills We're Excited to See:

• Positive attitude and a commitment to helping clients.
• Multitasking in a very fast-paced, high-volume environment.
• Go-with-the-flow / can-do approach.
• Ability to stay composed under pressure and tight deadlines.
• Sound judgment in ambiguous conditions.
• Verbal de-escalation and conflict resolution.
• Excellent attention to detail.
• Proficiency in Microsoft Word, Outlook/Webmail, Excel, IP Phone Systems, and Clinical Systems/Databases.

Preferred Experience:
Experience in a medical call center, counseling agency, or the field of criminal justice is advantageous. Knowledge of laws, rules, and regulations governing the criminal justice system or counseling principles will enhance success in this role.

What We Require:

• Successful completion of a criminal background investigation.
• Successful completion of a pre-employment drug test.
• Compliance with all company substance abuse policies.

What You’ll Receive:

• Collaborate with purpose-driven individuals, contributing to behavioral health treatment excellence.
• Make a significant impact on a growing organization and shape your own career.
• Access to internal and external professional development, coaching, and continuous education opportunities.

Additional Details:

Drug and Background Check: Prodigy Healthcare maintains a safe workplace for our employees and clients. Candidates receiving a job offer may be subject to a drug test and background check.

Equal Opportunity Employer: Prodigy Healthcare is committed to diversity, inclusion, and equal opportunity. We do not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law.

Right to Work: Candidates must have the legal right to work in the United States.

Compensation: Pay is commensurate with experience, education, and languages spoken (bilingual – Spanish).

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Scheduling: 2 years (Preferred)
• Call Center: 3 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person