45 Customer Success Manager Jobs in Washington, DC
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Procurement Sciences is Hiring a Remote Customer Success Manager
About Procurement Sciences:
Procurement Sciences is a leading provider of generative AI-powered efficiency solutions for the government contracting sector. As a US-based, veteran-owned company, we leverage over 150 years of combined GovCon experience to deliver innovative and tailored solutions that drive success for our clients.
Position Overview:
We are seeking a dynamic and experienced Customer Success Manager to join our team at Procurement Sciences. The ideal candidate will be passionate about delivering exceptional customer service and driving client success through the effective use of our AI-driven solutions.
Key Responsibilities:
- Develop and maintain strong relationships with a portfolio of assigned clients, ensuring their satisfaction and retention.
- Understand client needs and objectives to align our solutions with their goals, driving value and ROI.
- Onboard new clients, providing training and support to ensure smooth adoption of our products.
- Monitor client usage and proactively address any issues or concerns to prevent churn.
- Collaborate with cross-functional teams, including sales, product development, and technical support, to advocate for client needs and contribute to product enhancements.
- Gather client feedback and work with the product team to inform future product improvements and features.
- Conduct regular check-ins and business reviews with clients to discuss their progress and identify opportunities for growth.
- Develop success plans for clients that outline critical success factors, metrics for success, potential issues, and provide recommendations.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 3 years of experience in a customer success, account management, or similar client-facing role.
- Strong understanding of the government contracting sector and experience with SaaS products.
- Excellent communication, interpersonal, and presentation skills.
- Proven ability to manage multiple accounts while maintaining sharp attention to detail.
- Strong problem-solving skills and the ability to think strategically.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
What We Offer:
- Competitive salary and benefits package.
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
- The chance to work with a leading-edge AI technology company making a significant impact in the GovCon sector.
Procurement Sciences is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you are a motivated individual looking to contribute to a team that values innovation, customer success, and industry expertise, we encourage you to apply for the Customer Success Manager position at Procurement Sciences.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
Experience:
- Proposal Management: 1 year (Required)
- Customer Success: 2 years (Required)
Work Location: Remote
Job Summary
Full Time
$113k-160k (estimate)
03/29/2024
04/30/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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