Job Description: Lead, configure, and customize the Atlassian tools, including Jira, JSM, Confluence, Opsgenie and related plugins, to align with organizational requirements. Collaborate with cross-functional teams to gather and scope project requirements. Design and implement custom workflows, fields, screens, and automation to optimize processes and support business needs. Build a playbook to demonstrate the capabilities of Atlassian/Jira to the business users. Build and maintain documentation, guidelines, and standard methodologies for the Atlassian tools and related processes. Maintain Atlassian environment to best practice standards around security groups, permissions, schema configurations, and backups. Create dashboards based on business requirements, troubleshoot Atlassian related issues, and generate reports to provide tool usage and performance insights. Proven understanding of IT service management concepts and standard processes. Experience with Atlassian tool integration and plugin development is a plus. Time management skills to balance ongoing administrative tasks with project-based work. Ability to work effectively within a team and with minimal supervision. Experience working in scrum or agile teams.

Job Type: Full-time

Pay: $90,760.58 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: On the road