$18 - $20 hourly

• Keep track of customer accounts and make updates with new account information as necessary
• Communicate frequent customer suggestions to the team to troubleshoot
• Regularly meet with sales lead to receive the newest service and product knowledge
• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

• Interacts with our billing, sales and success teams to provide admin support
• Take direction from the office administrator to support the overall company growth

• Display strong communication skills, active listening skills, and personal skills
• High school diploma, G.E.D. or equivalent
• Strong knowledge of customer interface and interaction

• Experience working with traditional office clerical tools like Microsoft 365, Quickbooks etc.
• Ability to multi-task and change direction quickly in support of a busy office
• Ready to learn new roles in a backup and support capacity
• Experience with billing or service management positions is a plus

Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!