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The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.
Our company's mission is to provide our clients and customers with the best ROI in sales and marketing in conjunction with providing a substantial management training curriculum that personally challenges and develops each and every person within the company to grow and become the best version of themselves.
Essential Duties and Responsibilities :
Supports programs that drive team performance toward departmental and organizational goals.
Assist customer service and sales team toward the achievement of operational goals.
Hires and provides training for new and / or less experienced customer service and sales staff.
Reviews and evaluates work to ensure quality and timeliness.
Investigates and research escalated customer service inquiries.
Last updated : 2024-03-04
Full Time
$59k-77k (estimate)
03/06/2024
04/03/2024
The job skills required for Customer service representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.