JOB SUMMARY

The Team Lead serves a team of warehouse associates. Responsibilities include but are not limited to approving time records, notifying supervisor or manager of attendance infractions, providing training and coaching for team members, and performing tasks associated with the responsibilities of the assigned department. Team Leads follow established guidelines, policies, and procedures to complete their work.

PRIMARY DUTIES AND RESPONSIBILITIES

The list below is intended to capture the most essential duties and responsibilities of the job. It is not exhaustive, and other duties may be assigned at any time.

• Oversee daily staff activities to ensure operations flow smoothly and without errors in order to meet business objectives 

• Monitor warehouse associates and provide observation-based coaching and guidance 

• Provide training for new warehouse associates, and training for warehouse associates on new procedures 

• Respond to requests for assistance from warehouse associates • Resolve routine issues; escalate to supervisor or manager where appropriate 

• Ensure team follows established departmental and company procedures to achieve daily goals and KPIs. 

• Perform inbound or outbound tasks such as order fulfillment and return, inventory and materials handling, client onboarding or offboarding, or other responsibilities as required 

• Ensure a safe workplace, following all safety guidelines and recommendations; notify supervisor or manager of unsafe conditions 

• Review, edit, and approve timecards for warehouse associates 

• Provide supervisors and managers with metrics, reports and other business information

• Other responsibilities and assignments may be expected in this role

SCOPE

• Provides direction to other individuals, i.e. team members

• Normal responsibilities associated with monitoring and reporting everyday expenses

REQUIRED QUALIFICATIONS

Education

• High School diploma or equivalent

Experience

• At least two years of experience in a warehouse environment, preferably in e-commerce fulfillment operations

Knowledge, Skills and Capabilities

• Demonstrated ability to effectively communicate verbally and in writing

• Strong time management skills

• Flexible, results-driven and self-starter

• Experience with ERP systems; NetSuite is preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS Generally, the work environment is that of a warehouse or fulfillment center; specifically one that stores supplements or food products.

• On occasion, may be required to work overtime and/or weekends

• Frequently required to stand

• Continually required to utilize hand and finger dexterity 

• Continually required to talk or hear 

• While performing the duties of this job, the noise level in the work environment is usually moderate; noises nearby could be distracting

 • While performing the duties of this job, the noise level in the work environment is usually moderate; noises nearby could be distracting 

• The incumbent must 

• occasionally lift and /or move more than 20 pounds 

• frequently lift and/or move up to 10 pounds 

• occasionally lift and /or move more than 55 pounds with assistance 

• Specific vision abilities required by this job include: • close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus 

• Travel is not required 

PERSONAL PROTECTIVE EQUIPMENT

• Due to safety hazards certain items as defined by OSHA may be prohibited in certain areas

The above statements are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, scope or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.