Hardlines Team Lead - Team Sports
At Academy Sports Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. Through a passion for staying active, the Hardlines teams drive sales for our customers seeking excitement in the team sports and recreational activities such baseball, biking, and fitness. As a Hardlines Sales Team Lead, you’re responsible for guiding the team toward successful execution of store projects and ensuring a premier customer experience. Through this important work, the Hardlines Sales Team Lead impacts customer satisfaction, store profitability, and Academy’s Purpose.

Education: High school diploma or general education degree (GED) preferred. Work Experiences:

 At least two (2) years of relevant work experience required.

 In-direct support of people and processes to drive operational excellence and expected sales targets. Other Requirements:

 Must meet federal and state requirements for selling and processing firearms transactions.

Skills:*

 Excellent customer service orientation; an effective problem solver and communicator with customers and team members

 Read, interpret and follow documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals

 Prepare routine reports and correspondence

 Apply common sense understanding to carry out instructions furnished in written, oral or diagram form

 Working knowledge of inventory software, order processing systems, Microsoft Office products such as Word and Excel

Responsibilities:

 Acts as lead and provides guidance when needed to team of sales team members and Enthusiasts Team Sports, Camping, and Fishing & Hunting to ensure that exceptional customer service is the priority of every interaction and for execution of operational tasks.

 Provide prompt and friendly service to all customers.

 Drive sales through exceptional customer service skills, sales techniques and store knowledge to connect customers with the right products.

 Assists manager with daily planning of operational tasks assigned to the store.

 Oversees special or ongoing process improvement projects and initiatives.

 Executes plan to ensure team members are compliant with established policies and procedures, and applicable laws.

 Assists with departmental zoning by providing support, guidance and overseeing the recovery process.

 Actively participates in floor walks with Store Manager, Store Director, District Manager and Regional Vice President.

 Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.

 Required to complete Firearms Sales Certification Training.

 Required to learn and follow company policies, procedures and safety rules.

 Adhere to company work hours, policies, procedures and rules governing professional staff behavior.

 Duties may change and team members may be required to perform other duties or roles as assigned.

Attendance:

 Ability to work flexible schedule including nights, weekends and holidays as needed.

 Regularly required to talk and hear, stand walk, use hands to finger, handle or feel; reach with and arms and stoop, kneel, crouch or crawl.

 Occasionally required to sit, climb, balance and lift 41 to 60 pounds

 Must constantly lift and/or move up to 3 pounds, frequently lift and/or move up to 6 pounds and occasionally lift up to 1 pound with another team member.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 10 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person