Overview

A Technical Analyst in the Professional Services organization implements PowerPlan’s software products and solutions to meet specific customer requirements. The Analyst will primarily interact with internal PowerPlan employees serving as their “customers/clients” for projects. As Analysts gain more experience, they will begin to interact with customers under the guidance of more senior PowerPlan personnel.

Responsibilities

• Complete tasks and activities as assigned by the Project Lead/Manager, and in accordance with PowerPlan’s methodology.
• Adhere to project schedules and budgetary constraints; provide early notice of any potential risks or issues with respect to adherence to project schedules or budgets.
• Hands-on project execution:
  • Gather, document and analyze client requirements.
  • Develop functional/technical specifications.
  • Configure the application to meet the approved design.
  • Collaborate with implementation consultants to complete project assignments, develop solution templates, and documentation
  • Assist clients with data conversion.
  • Testing:
    • Assist with the development of use and test cases, as appropriate.
    • Support client testing and provide defect resolution.
  • Support application go-live
    • Provide knowledge transfer to clients and ensure the client staff are ready to operate the application upon go-live.
    • Assist in preparing functional and technical documentation and repositories to support cutovers and transitions.
    • Assist clients and project team members in transitioning the application to client’s production support team.
    • Plan and execute effective hand-off to PowerPlan’s Support organization.
    • Identify client skill or knowledge gaps that might be addressed via PowerPlan’s training organization and/or via an enhanced support model.
  • Communicate status updates, risks and issues to customers and internal stakeholders timely and as appropriate.
  • Address risks and resolve issues relating to implementation; if needed, with assistance from the Project Lead/Manager and/or Architects.
  • Develop application and domain/industry specific expertise and utilize this knowledge on projects.

Qualifications

• Bachelor’s degree in Business, Accounting, Engineering, Computer Science or equivalent combination of education and relevant experience.
• Excellent and effective communication skills, including:
  • verbal, written, listening and presentation skills.
  • ability to engage and successfully interact with the client and project team at all levels.
• Ability to translate complex technical issues into common language.
• Consulting and client/project team relationship-building skills.
• Strong technical background.
• Ability to establish oneself as a trusted advisor to client, project team and PowerPlan colleagues.
• Excellent coordination, organizational and time management skills.
• Ability to adhere to a firm’s
• Willingness to learn new processes and standards rapidly and evolve current approaches to accommodate without delay or loss of quality.
• Skilled in MS Office Suite.

Why join us?

PowerPlan is a great place to work. Our culture is one of excellence, innovation, empowerment, professionalism, and caring about our customers, communities, and employees. We have built an action-oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide levels. At PowerPlan, we have great employees and know that they are critical to the company’s success. 

Values we live by to achieve our success are:

• Customer Success
• Excellence
• Innovation & Empowerment
• Integrity & Professionalism
• Accountability
• Teamwork
• Winning

We are looking to add strong candidates that uphold the PowerPlan Professional Services values and are eager to grow and develop their careers with us. If you share these values and enjoy a work environment that is fast paced, hands on, and results oriented, then PowerPlan is the place for you.

"PowerPlan is an EOE"

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