State Based Exchange - Team Georgia Careers Jobs

Under supervision, the Eligibility and Policy Analyst is responsible for reviewing and updating program policies and operational procedures for the implementation and ongoing operations of Georgia Access – State Based Exchange. Analyzes customer issues to determine causes and develops new processes, documenting changes, and new steps as developed. Reviews and updates consumer eligibility, verification, and appeals policies for the Georgia Access ...

Under supervision, the Reporting Analyst ensures information for technical tools, implements reporting mechanisms, and collaborates with leadership and staff to meet departmental needs. Develops federally mandated reports, to include collecting and aggregating data across the Exchange. Monitors programmatic compliance with state and federal reporting requirements, coordinating with other departmental staff to collect and aggregate data, and suppo...

Under supervision, thee Technical Analyst is responsible for conducting activities within the Eligibility and Enrollment System, State Consumer Portal, Agent Portal and departmental website including deployment planning, management and coordination. Assists in planning, scheduling of team resources, status reporting and completion of required documentation for team assignment and projects. Analyzes and develops project plans for team assignments....

Under supervision, the Systems Administrator 3 installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and mobile devices. Performs necessary maintenance to support network availability. Advises management on the technical feasibility and critical factors in the adaptation of automated systems to the service delivery. Analyzes operations to determine business requirements and needs. Designs...

Under supervision, the User Acceptance Testing (UAT) Release Coordinator, coordinates with the Georgia Access technical vendors, reviews and approves testing and technical release plans, monitors the pre- and post-release verification activities, and tracks the release schedule deadlines. Monitors the performance and support the User Acceptance Testing (UAT) process in coordination with the technical vendors and the Eligibility and Policy Team. D...

Under supervision, the Agent Program Analyst is responsible for compiling reports, developing documentation for the Agent program, tracking Agent Certification statuses, and developing Agent-related content for the Agent Portal and website. Monitors and tracks Agent-related activities, including agent certification verification, de-certification, and enrollments. Coordinates with agency staff to manage the License Qualification and License Qualif...

Under general supervision, the Partner Integration Analyst analyzes enterprise-wide customer business needs and participates in the planning, design and implementation of new or enhanced systems that may serve multiple entities. Supports partner-related coordination and activities, including the annual partner Operational Readiness Reviews (ORRs), change management, system testing, insurance carrier backend processes, and partner compliance revie...

Manages Contact Center day-to-day operations, including conducting meetings with the Contact Center vendor and managing the process for escalated inquiry resolutions. Establishes and monitors the coordination between the Contact Center vendor and the agency’s Administrative Procedures department for escalated appeals and exemptions as needed. Reviews and monitors the Contact Center Key Performance Indicators (KPIs) to track progress of consumer s...

Under broad supervision, the Outreach Coordinator plans, develops and implements an outreach program for Georgia's State Based Exchange. May assist in the managing of projects/campaigns and program plans for social or community outreach. Performs job responsibilities with minimal supervision. Serves as job expert or organization resource in assigned areas. Participates in the development of conferences, instructive seminars, presentations and spe...