We are seeking a strategic and experienced Senior Director of Operations to join our team and drive our revenue growth initiatives. The ideal candidate will be a seasoned professional with a strong background in revenue operations, business operations, data analysis, revenue systems, and cross-functional collaboration. This role will be instrumental in developing and implementing strategic initiatives to optimize our revenue processes, maximize efficiency, and enhance the overall customer experience.

This role is 100% remote.

Primary duties

• Develop and execute strategies to optimize the end-to-end revenue cycle, from lead generation to customer retention, with a focus on scalability and efficiency.
• Lead and mentor a team responsible for sales operations, customer success operations, marketing operations, and business operations
• Collaborate closely with Sales, Marketing, Customer Success, and Finance teams to align revenue operations with overall business objectives.
• Analyze sales performance metrics, revenue trends, and customer behavior to identify opportunities for growth and improvement.
• Drive the implementation and optimization of revenue management systems and tools to streamline processes and enhance productivity.
• Develop and maintain robust reporting and forecasting mechanisms to provide actionable insights to the executive team.
• Support bi-annual financial planning cycles and quarterly go-to-market goal setting, owning all revenue forecasting and ongoing administration of sales compensation/commissions.
• Establish and monitor key performance indicators (KPIs) to track progress towards revenue targets and operational goals.
• Lead cross-functional initiatives to improve sales efficiency, enhance customer satisfaction, and drive revenue growth.
• Leveraging qualitative and quantitative insights, analyze and monitor performance against goals to provide transparency to stakeholders and influence both product roadmaps and go-to-market plans
• Consistently and proactively communicate, enable, and govern existing and new processes impacting revenue organizations, customers, and cross-functional partners
• Stay informed about industry trends, market dynamics, and best practices in revenue operations to continuously innovate and optimize our approach. 

What We’ll Love About You

• 8 years of experience in revenue operations in the SaaS or E-commerce industry, with 1 year of management consulting experience preferred
• High emotional intelligence
• Experience optimizing revenue processes via process engineering, software and tools, such as Salesforce, Gong, Hubspot, Vitally, and Outreach
• Exceptional communication, project management, collaboration, and influencing skills with the ability to prepare thoroughly for critical questions
• Proactively analyze, recommend improvements and communicate efficiency and effectiveness of revenue operations to senior leadership team
• Strong quantitative and qualitative analytical skills
• Experience managing complex projects with multiple stakeholders
• Detailed oriented and organized - particularly in the context of building complicated business systems and analyzing downstream impact and scalability
• Experience leading and developing high-performing teams in a fast-paced and dynamic environment
• Strategic mindset with the ability to think critically, solve problems, and drive results
• Passion for innovation, continuous improvement, and delivering exceptional customer value
• Openness and responsiveness to feedback

What You’ll Love About Us

• Salary range of USD $195,000 - $215,000  base plus generous variable compensation and significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever. Fully remote company.
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

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