Founded in 1966, Positronic is a progressive, global company that builds premium power and signal connectors for several industries, including medical, aerospace and military. We are located across three continents, and are looking for highly motivated, passionate people to join our team! We offer an excellent benefit package, highlighted by low-cost health insurance, quarterly bonus program and a 5% employee-match 401k retirement plan. Discover more at https://www.connectpositronic.com/en/

Job Summary

A Customer Service Specialist acts as an advocate of the customer to departments throughout the company which are responsible for fulfilling customer demand while also providing quotes and entering customer purchase orders. Likewise, the Customer Service Specialist represents Positronic to the customer, either on behalf of or in conjunction with all departments responsible for servicing the customer before and after the sale.

Job Responsibilities

• Provides the highest level of customer service possible via e-mail, live chat, telephone, in person, or other
• Builds and maintains customers relationships
• Acts with friendliness, courtesy, and respect in all customer interactions
• Investigates and resolves customer issues including those related to delivery, quality, and finance
• Develop accurate quotes while making competent decisions in the best interest of Positronic and provide customers with the best possible solutions to meet their requirements resulting in obtaining orders.
• Provide selling costs for nonstandard catalog part numbers, high volume quantities, or parts identified through contract review as needing nonstandard requirements.
• Identify customer requirements to apply to orders that may be outside of our standard operating procedure
• Responsible for sustaining and continuing product knowledge of existing and new products, applications, and requirements
• Copies data and compiles reports and records
• Work with Business Development Managers to help development new accounts
• Must regularly exercise independent judgement when determining appropriate escalation for customer concerns
• Must have the ability to work well alone and in teams of co-workers
• Must possess the ability to follow instructions, accept constructive criticism, and convert this information into a productive and positive outcome
• Must work with the EHS department to ensure all local, state, and federal regulatory agencies requirements are met; OSHA, NFPA, DNR, EPA and Amphenol sustainability practices.
• Must work with the Quality department to ensure all quality standards are met for AS9100 certification.
• Comply with company policies and procedures.
• Perform other duties as assigned.

Requirements

Education: Bachelor's Degree or equivalent preferred.

Experience: Minimum two years' customer service experience in a technical industry preferred.

Other: An equivalent combination of education and experience

Physical: Must be able to lift 0-10lbs. frequently. Must be able to sit, stand, walk, bend, stoop, twist, reach and reach overhead.

Knowledge:

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Skills:

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Attention to Detail -Being careful about detail and thorough in completing work tasks.

Coordination - Adjusting actions in relation to others' actions.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Speaking - Talking to others to convey information effectively.

Time Management - Managing one's own time and the time of others.

Abilities:

Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

Control Precision - The ability to adjust the controls of a machine or a vehicle quickly and repeatedly to exact positions.

Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

Multi-limb Coordination - The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

Near Vision - The ability to see details at close range (within a few feet of the observer).

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Selective Attention - The ability to concentrate on a task over a period without being distracted.

POSITRONIC RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT-WILL." THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

Positronic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. For more information regarding EEOC requirements please visit http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Positronic Industries participates in the United States Department of Homeland Security E-Verify program. The E-Verify program is a web-based employment eligibility verification system for newly hired employees operated by the U.S. Citizenship and Immigration Services.

Any candidate that needs accommodation or assistance with the application process should contact HR at hr@connectpositronic.com or at 417-866-2322.