PORT MADISON ENTERPRISES

KIANA LODGE

Banquet Captain

General Position Summary:

Directs and ensures proper execution of all scheduled banquets and meeting events. Oversees banquet functions ensuring the utmost in efficiency and service. Strives to create a Clearly Superior Customer Service experience.

Essential Functions/Major Responsibilities:

• Ensures smooth, efficient, professional operation of banquet functions by reviewing all room sets prior to each event
• Coordinates staffing and inventory levels with the Event Coordinator in an effort to provide excellent customer service
• Communicates frequently with the function’s meeting planner to ensure all instructions are executed correctly
• Works closely with kitchen to ensure food quality control and presentation standards
• Promotes positive customer relations, handles complaints and suggestions
• Coordinates the function set-up and break down to include proper placement of furniture
• Ensures servers utilize proper placement and removal of entrée/dessert plates, etc

Secondary Functions:

• Reviews all banquet menus and Banquet Event Orders (BEO) with staff
• Assists in the completion of the post-event recap
• Assists in the training of banquet wait staff
• Other duties as assigned

Specific Job Skills:

• Ability to understand and implement standard operating procedures
• Reads and evaluates Banquet Event Orders
• Devises room sets for smaller functions, including table placement, food locations and décor
• Ability to demonstrate etiquette in table setting and service
• Windows based computer skills required (Word, Excel)
• Strong customer skills required
• Must be able to multi-task between functions running simultaneously
• Must demonstrate leadership skills and promote a positive environment for banquet staff

Education and/or Experience:

High School diploma or GED required. Prior experience in Banquet Services is required. Must be at least 21 years of age.

Job Conditions:

Working conditions include working in an office setting with a computer and other equipment. Other conditions include working with the kitchen staff and in the banquet facility. Remains flexible and is able to prioritize multiple tasks on a regular basis. Conditions also include frequent interruptions, working evenings, weekends, and holidays

Physical Requirements:

Ability to lift 50 lbs. while standing, twisting, or bending on a regular or extended period of time. Must be able to stand and/or sit for extended periods of time. Must be able to push and pull carts and equipment. Manual and finger dexterity for operation of personal computers, adding machine and routine paperwork.