PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

CSO- Supervisor

General Position Summary:

Supervises CSO personnel, oversees the operation of the Cage Operations Department during assigned shift and ensures spectacular customer service to guests.

Essential Functions/Major Responsibilities:

• Safe guards company assets located with Cage Slots Operations
• Enforces rules and regulations of the department consistent with Gaming Ordinance, State Compact, Appendix X & X2, MICS, TICS and Employee Handbook
• Maintains custody and balances the Cage Slots Operations inventory, including currency, coins, checks, gaming chips, forms and records normally associated with the operation of the department
• Approves guests’ checks according to the casino policies
• Receives, distributes and redeems gaming chips according to policies
• Oversees the distribution of PME payroll checks
• Generates the revenue deposit
• Issues bank rolls to personnel
• Enters all data for bank rolls issued into the computer
• Verifies revenue drops
• Completes all reports required to maintain a smooth operation
• Responsible for handling employee disputes, training new employees, and providing input on training requirements
• Proven ability to meet deadlines and maintain flexibility
• Resolves customer disputes including resolution reports
• Responsible for assigning stations for staff and ensuring breaks run smoothly in accordance to operation needs
• Oversees and assists staff in troubleshooting and operation of machines
• Flexibility to act in multiple positions during assigned shift

Secondary Functions:

• Supervises front line personnel
• Assists in writing evaluations and disciplinary actions consistent with PME policy
• Monitors, implements, and trains staff as required
• Promotes positive guest and employee relations (Spectacular service)
• Oversees and maintains a safe and clean environment for guests and employees
• Other duties as assigned

Specific Job Skills:

• Thorough understanding of MICS, TICS, State Compact, Department Internal Controls/ Policies & Procedures, and Port Madison Enterprises Employee Handbook
• General Supervision/ Managerial skills
• Good problem solving skills, including handling stressful situations and guest disputes
• Ability to multi- task and detail orientated
• Cash handling (vault volume) and/or gaming operation experience preferred
• Excellent math skills with a desire minimum of two years high volume cash handling
• Ability to communicate in a highly effective manner both in writing and verbally
• Ability to work with and motivate employees and work as a contributing team member
• Public relations skills
• Ability to follow and give directions
• Ability to problem solve and find solutions to complex situations.

Education and/or Experience:

High School Diploma of GED required. Retail or customer service experience required. A minimum of two years of gaming experiences and 1 year of bookkeeping, or supervisory equivalent experience required

Job Conditions:

Conditions include working in a crowded, loud smoke-filled environment. Guest interactions may become stressful. Conditions will also include frequent interruptions and working evenings, weekends and holidays, including working a rotating schedule.

Physical Requirements:

Manual and finger dexterity for operation of computers. Ability to lift 25 lbs. And required to sit and/or stand for extended periods of time.