Assistant Director of Service - Job Description

Job Summary:

The Assistant Director of Service is a dynamic hybrid role that combines on-site field responsibilities with operational management. This position involves a significant portion (70%) of fieldwork, focusing on quality control. Additionally, 30% of the role entails sales follow-ups, customer visits for quality assurance, and strengthening customer relations. Reporting to the Director of Service, this role is essential in aligning our company vision with practical operational excellence and plays a vital part in our management team.

Key Responsibilities:

• Directly oversee and participate in field operations, including quality control visits, ensuring high standards of work by our pool professional service team.
• Foster seamless communication and execution of directives from the management team, ensuring alignment between corporate and field operations.
• Supervise Pool Service Professionals to ensure delivery of a top-tier customer experience, consistent with our esteemed standards.
• Conduct sales follow-ups and customer visits for quality assurance, contributing to business growth and customer relationship building.
• Uphold and propagate a safety-first culture across all operational activities.

Required Skills and Qualifications:

• Minimum 3 years of experience in Pool Service, with a focus on field operations.
• Proven track record in training and supporting service teams in a field environment.
• Demonstrated ability to achieve and surpass goals in both operational and sales capacities.
• Familiarity with Customer Relationship Management (CRM) systems, Salesforce experience advantageous.

Benefits:

Joining Residential Aquatics means being part of a dynamic and supportive environment. We offer:

• Comprehensive Medical, Dental, and Vision Benefits, including Healthcare Spending Accounts (HSA/FSA).
• 401K Plan.
• Employee Assistance Program (EAP).
• Generous Paid Vacation, Sick Leave, and Holidays.
• Opportunities for Professional Growth.
• A vibrant, friendly, and professional workplace culture.

Commitment to Equality:

We are staunch advocates for equal opportunity employment. We welcome candidates of all backgrounds without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

Additional Information:

This job description may evolve, and additional duties may be required as per business needs. This document does not constitute an employment contract. Employment remains at-will. For further details on our career opportunities, visit our website. All applicant information will be treated with the utmost confidentiality, adhering to EEO guidelines. Legal authorization to work in the United States is required.