118 Customer Service Agent Jobs in Tempe, AZ
Poolcorp is Hiring a Customer Service Agent Near Tempe, AZ
Location: NPT Tempe AZ - 235; 2440 West University Dr. Tempe, AZ. 85281.
Pay: $16-$20 /hour (DOE) , up to $2,500 in summer bonuses, and so much more!
Winter Shift: M/F. 7 am - 4 pm (No weekends/Nights).
Summer Shift: M/F. 7 am - 4 pmand 1-2 Saturdays a month (In the morning only).
You want Benefits? You've got it! Our generous benefits package includes:
Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401 (k) with generous company match
13 days of paid time off (PTO) & 8 Paid Holidays(NOTE: PTO increases with tenure!)
100% employer paid Life Insurance and Long-Term Disability Insurance
Paid Parental Leave
Fully Funded Tuition Education Programs
Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
Employee Stock Purchase Plan
Employee Discounts and much more!
What to Expect?
The Customer Service Agent provides excellent customer service over the phone by responding to customers' needs promptly and professionally. Works cooperatively with business development representatives and other members of the distribution team to grow existing customer sales while identifying new customers. Endeavors to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction.
On a daily basis our "Customer Service Agent":
Places and answers calls from existing and potential customers to solicit business and to follow up on customers' needs.
Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions.
Processes customer orders quickly and efficiently. Increases sales by cross-selling, up-selling and offering promotional sale items.
Communicates pricing, product updates, deliveries and terms.
Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc.
Updates sales team of customer additions and/or changes.
Promptly responds to complaints and resolves issues in a timely manner. Follows up with sales center managers on resolution.
Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals.
Researches and studies the market to stay aware of competitive situations.
Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business.
Reviews open sales orders, open purchase orders, and open transfers weekly.
Works with accounts receivable department when necessary to assist in collecting on past due accounts.
Other job duties may be assigned.
What You Will Need:
High School Diploma or GED.
Strong product knowledge in the swimming pool and spa industry or a minimum of 3 years of customer service experience
Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales.
Demonstrated ability to handle difficult customers and situations.
Strong communication skills, both written and verbal.
Must be 18 years of age or older to apply.
Looking to work for the best in the industry? Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 420 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.
Why join POOLCORP? We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!
So, end your job search here - at POOLCORP - Where Outdoor Living Comes to Life!
Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty orwith the transition into new civilian professions.
All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.This position is considered "safety-sensitive" and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
To apply, please email david.fisher@poolcorp.com
#MTN1
Job Summary
Full Time
$38k-48k (estimate)
05/17/2024
06/01/2024
poolcorp.com
LAKE HAVASU CITY, AZ
3,000 - 7,500
1983
$3B - $5B
Specialty Trade in Construction
Related Companies
About Poolcorp
With more than 4,500 employees and over 395 locations worldwide, POOLCORP leads the pack as the world's largest wholesale distributor of swimming pool supplies, equipment, and related leisure products. With Sales Centers located across North America (US, Canada, and Mexico), Europe (France, UK, Spain, Portugal, Italy, Belgium, Germany, and Croatia), and Australia, we distribute a broad range of products to roughly 120,000 customers around the world, serving four principal markets: - Remodelers and builders installing new swimming pools and refurbishing existing pools - Independent specialty re...tail stores selling outdoor living products to consumers - Service companies performing pool and hot tub maintenance and repair - Contractors serving in the irrigation and landscape maintenance markets POOLCORPs Sales Center networks distribute non-discretionary pool maintenance products such as chemicals and replacement parts and discretionary products such as packaged pool kits, whole goods, irrigation, and landscape products. The product mix also includes a complete line of commercial and residential irrigation products and parts, power equipment for the professional landscape market, specialty products such as outdoor lighting, grills, and outdoor kitchen components, golf irrigation, and water management products. We recognize our responsibility to contribute to the sustainability of our environment. POOLCORP is taking strides towards reducing our carbon footprint, providing product choices that allow our customers to reduce their environmental impact, and implementing health and wellness programs company-wide to improve the lives of our employees. POOLCORP focuses on exceptional value and promoting growth for our customers' businesses, expanding opportunities for our employees, and increasing returns for our shareholders. We strive to locate products at the lowest possible cost while maximizing supply logistics to deliver the best value to our customers.
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The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
