About Us:

Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America.
Overview: We are seeking a highly motivated and experienced Training Manager to join our team. The ideal candidate will have a strong background in delivering training programs and managing training team and scheduling with a specific focus on our company's products. The Training Manager will oversee a team of trainers, ensuring that training initiatives align with company objectives and meet the needs of customers and stakeholders. They will play a crucial role in enabling our customers to have a deep understanding of our products and can effectively communicate their value and functionality to customers. Key Responsibilities: 1. Product Knowledge: 

• Develop a comprehensive understanding of the company's products, including features, functionality, benefits, use cases, and competitive positioning. 
• Stay up to date with product updates and changes to ensure accurate and current product knowledge. 

• Lead, mentor, and manage a team of trainers, their training delivery schedules 
• Set clear performance expectations, conduct regular performance evaluations, and provide coaching and development opportunities. 

• Conduct engaging and informative training sessions, workshops, and webinars to educate customers about the products. 
• Utilize a variety of training methods, such as presentations, hands-on demonstrations, e-learning modules, and interactive activities. 

• Design and implement training programs/content that effectively convey product knowledge to various target audiences, including employees, sales teams, and customers. 
• Identify training needs and develop customized training modules to address specific requirements. 

• Prepare and present regular reports on training program outcomes and team performance to senior management. 

• Develop and maintain training materials, including presentations, user guides, manuals, videos, and online resources, to support training initiatives. 

• Collaborate with product development and marketing teams to create and update product documentation, including brochures, spec sheets, and FAQs. 

• • Implement assessments and evaluations to measure the effectiveness of training programs. 
  • Gather feedback from trainees and stakeholders to continuously improve training content and delivery methods. 

• Work closely with Implementation teams, product managers, sales teams, and customer support to align training programs with product strategies and sales goals. 

• Foster strong communication between departments to ensure product knowledge is consistently shared and updated. 

• • Bachelor's degree in a relevant field (e.g., Business, Education, or Marketing).  
  • Minimum of 5 years of proven experience as a Training Manager or similar role, with a focus on product training delivery. 
  • Dental industry background and practice management software knowledge is preferred. 
  • Proficient in Microsoft Office Suite and Learning Management Systems (LMS). 
  • Strong presentation, communication, and interpersonal skills. 
  • Proficiency in using training software and tools. 
  • Analytical skills to assess training program effectiveness and make data-driven improvements. 
  • Ability to collaborate effectively with cross-functional teams. 
  • Strong organizational and project management skills. 
  • Certification in training and development is a plus. 

Join our dynamic team and help us ensure that our products are at the forefront of innovation and customer satisfaction. 

PLANET DDS CORE IDEOLOGY

Why are we here?

Unleashing dentists and their staff to focus on patient care.

Where are we headed?

In the next 5 years, Planet DDS will remain the leading provider of clous-based technology solutions in North America, expanding to serve more than 25,000 dental practices.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes

Trustworthy – We operate with integrity and honest, making promises we know that we can keep

Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders