Piper Companies is looking for an Technical Support Specialist to join a mid-sized biotechnology company based in Philadelphia, PA.

Responsibilities:

• Provide exceptional technical support to our employees (about 300) via in-person, phone, email, or chat.
• Troubleshoot and resolve issues related to PC, MAC, iOS, Android, printers, phones, laptops, and other devices.
• Diagnose network connectivity problems and assist in resolving them.
• Collaborate with other team members to ensure prompt and effective problem resolution.
• Continuously improve communication and problem-solving skills to better assist our customers.

Qualifications:

• 5 years is the desired experience in the field, though ultimately this role needs to be experienced enough in tier I and tier II support when it comes to supporting user endpoints including mobile device (Mostly Apple iOS), PC (Windows OS), and all hardware.
• Ability to work autonomously through technical issues with users in-person and virtually.
• Patience, as always, is an important trait we're looking for as not all of our users may be as technical as you think they should be :)
• Soft skills should be strong enough to communicate effectively through user issues and we ask you bring a positive attitude to the work place!
• Enthusiasm for staying current in the ever-evolving tech landscape.

Compensation/Benefits:

• $70,000
• Onsite schedule in our Philadelphia office.
• Comprehensive benefit package; Medical, Dental, Vision, 401k, and Paid Time Off

Keywords:

helpdesk, desktop, mobile device, printer, laptop, android, apple, pc, azure ad, active directory, windows server, powershell, tcp/ip, dns, lan/wan, benefits, vacation, holiday, 401k

About the Company:
Piper Companies

Piper Companies is an elite staffing and human capital solutions firm specializing in information technology, life sciences, and clinical solutions. With a proven track record of delivering high quality talent, managed services, and consulting, we help our clients build high performing teams and drive long-term value. Our rigorous customer engagement process assures results in addressing a variety of people-centered challenges, whether it is helping teams reach maximum performance through comprehensive managed services, directly recruiting permanent employees, or staffing projects on a contract or contract-to-hire basis. When the need is sudden and critical, we specialize in identifying and onboarding the most qualified people in a rapid fashion.

Industries Served:
• IT Infrastructure & Cloud
• Software Development
• Business Intelligence & Data Analytics
• Information Security
• Clinical Research & Life Sciences
• Applied Health

Our Value:
With a focus on understanding the needs and objectives of each enterprise we serve, Piper augments its staffing solutions with program management innovations to help teams reach maximum performance and deliver business results. Each client relationship is grounded in our Piper Engagement Process (PEP), which delivers measurable results and a predictable hiring experience for both clients and candidates.

Company Size:
500 to 999 employees

Industry:
Staffing/Employment Agencies

Founded:
2011

Website:
http://www.pipercompanies.com/