What success looks like in this role:

* Responsible for supporting the functionality and efficiency of multiple operating systems and applications.

* Assist teams in the delivery of second and/or third level remote hardware and software/OS support services to clients to resolve product use and multi-product/platform problems and questions relating to enterprise systems, networks and application software, as well as desktop applications.

* Perform remote installation of applications to users and servers.

* Conduct incident investigation. Conduct detailed troubleshooting of incidents and upgradation and provide technical solutions to a wide range of difficult problems.

* Resolve well defined incidents using documented procedures.

* Perform root cause analysis for server crashes.

* Recommend corrections in current client environment.

* Coordinate critical customer issues as well as new product and/or system implementations.

* Relay alerts and situation status information to both client and Unisys management.

* Prepare, approve, and coordinate the implementation of technical documentation and ensure that technical and customer documentation is current and complete.

You will be successful in this role if you have:

* University degree or equivalent education and experience

* Minimum of 5-7 years systems support experience. Strong troubleshooting experience with XML, Java, experience in XML configuration required, and Powershell scripting and/or other scripting experience a plus. Familiarity with TeamCenter products a plus.

* Expertise in a large complex development environment is required.

* Ability to obtain and maintain a Security Clearance.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' .