3 senior level it support specialist Jobs in philadelphia, pa
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Senior-Level IT Support Specialist
$66k-95k (estimate)
Full Time
4 Days Ago
Augment Jobs is Hiring a Senior-Level IT Support Specialist Near Philadelphia, PA
ResponsibilitiesJob Description:
- Technical Leadership:
- Provide advanced technical support and guidance to junior IT support staff, serving as a subject matter expert and mentor.
- Act as a point of escalation for complex technical issues, collaborating with team members and other departments to resolve critical incidents promptly.
- Lead troubleshooting efforts for escalated hardware, software, and network issues, utilizing advanced diagnostic tools and techniques.
- System Administration and Infrastructure Management:
- Manage and maintain IT infrastructure components, including servers, networking equipment, and cloud-based services.
- Implement and enforce IT policies, procedures, and best practices to ensure security, compliance, and optimal performance.
- Perform system administration tasks such as server provisioning, configuration management, and disaster recovery planning.
- Project Management:
- Lead IT projects and initiatives, from planning and implementation to post-project evaluation and documentation.
- Coordinate with stakeholders to define project requirements, timelines, and deliverables, ensuring alignment with business goals and objectives.
- Track project progress, manage resources effectively, and communicate updates to key stakeholders.
- Technical Documentation and Training:
- Create and maintain technical documentation, including system configurations, standard operating procedures, and troubleshooting guides.
- Develop and deliver training programs for end-users and IT staff, covering IT tools, processes, and security awareness.
- Promote knowledge sharing and continuous improvement within the IT team through regular training sessions and knowledge transfer activities.
- Vendor Management and Relationship Building:
- Manage relationships with IT vendors and service providers, evaluating products and services, negotiating contracts, and ensuring SLAs are met.
- Collaborate with vendors to troubleshoot technical issues, escalate support requests, and implement solutions that meet business requirements.
- Stay informed about emerging technologies and industry trends, evaluating their potential impact on the organization and recommending relevant solutions.
- Education: Bachelor's degree in computer science, information technology, or related field. Advanced certifications such as CompTIA Security , Cisco Certified Network Associate (CCNA), or Microsoft Certified Solutions Expert (MCSE) are preferred.
- Experience:
- 5 years of professional experience in IT support roles, with demonstrated expertise in providing technical support, system administration, and project management.
- Proven track record of leading IT projects from conception to completion, including budgeting, resource allocation, and stakeholder communication.
- Experience with ITIL (Information Technology Infrastructure Library) or other IT service management frameworks is a plus.
- Technical Skills:
- Advanced knowledge of operating systems (Windows, Linux, macOS), networking protocols, and server technologies.
- Proficiency in configuring and troubleshooting complex network environments, including routers, switches, firewalls, and VPNs.
- Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is highly desirable.
- Leadership and Communication:
- Strong leadership and communication skills, with the ability to inspire and motivate team members, foster collaboration, and drive results.
- Excellent interpersonal skills, with the ability to build rapport with colleagues, stakeholders, and external partners.
- Effective problem-solving and decision-making abilities, with a focus on delivering high-quality IT solutions and services.
Job Summary
JOB TYPE
Full Time
SALARY
$66k-95k (estimate)
POST DATE
05/19/2024
EXPIRATION DATE
11/13/2024
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