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9 Entry-Level/Junior IT Support Specialist
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Philadelphia, PA
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H
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Entry-Level/Junior IT Support Specialist
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Entry-Level/Junior IT Support Specialist
A
Augment Jobs
Philadelphia, PA
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$60k-74k
(estimate)
Full Time
4 Weeks Ago
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Augment Jobs is Hiring an Entry-Level/Junior IT Support Specialist Near Philadelphia, PA
Responsibilities
Job Description:
Technical Support:
Provide first-level technical support to end-users via phone, email, or in-person.
Assist users with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
Respond to user inquiries promptly and professionally, ensuring timely resolution of technical problems.
System Administration:
Assist with system administration tasks, including user account management, access permissions, and software installations.
Perform routine maintenance tasks such as system updates, patches, and backups under the guidance of senior IT staff.
Hardware and Software Setup:
Assist with the setup and configuration of computer systems, peripherals, and software applications.
Install and configure operating systems, office productivity software, and specialized business applications as needed.
Documentation and Training:
Create and maintain documentation of IT processes, procedures, and troubleshooting steps.
Provide basic user training and assistance with IT tools and applications as needed.
Ticket Management:
Monitor and manage IT support tickets using a ticketing system, ensuring accurate documentation of user requests and resolutions.
Prioritize and escalate tickets as necessary to ensure timely resolution of technical issues.
Qualifications
Education: High school diploma or equivalent. Additional coursework or certifications in information technology or related fields are a plus.
Technical Skills:
Basic understanding of computer hardware, operating systems (Windows, macOS), and office productivity software (Microsoft Office, Google Workspace).
Familiarity with troubleshooting common IT issues such as network connectivity, software installation, and printer problems.
Ability to learn new technologies and software applications quickly.
Communication and Customer Service:
Excellent communication skills, both verbal and written.
Strong customer service orientation with a friendly and patient demeanor.
Ability to explain technical concepts to non-technical users in a clear and understandable manner.
Teamwork and Collaboration:
Willingness to work collaboratively in a team environment and assist colleagues as needed.
Ability to follow instructions and take direction from senior IT staff.
Job Summary
JOB TYPE
Full Time
SALARY
$60k-74k
(estimate)
POST DATE
05/18/2024
EXPIRATION DATE
11/13/2024
Overview of Augment Jobs
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Entry-Level/Junior IT Support Specialist