Job Description - Technical Support Specialist (22000613) **Job Description**

Technical Support Specialist - ( 22000613 ) **Description**

The Technical Support Specialist for Classroom Technology and AV Support, at the Lewis Katz School of Medicine's IT Department, is responsible for scheduling, setting up, maintaining, troubleshooting, and securing computer and AV equipment used for classroom instruction and special events and for providing consultation and training services to faculty

and clients using instructional technology. The primary functions include: providing training, consultation, and troubleshooting services on the use of the facilities and media equipment; maintaining all instructional media and presentation equipment; processing requests to use instructional media equipment and making recommendations to meet or exceed required needs; setting-up requested equipment in a professional and timely manner; training and supervising student consultants; ensuring security of equipment; planning and preparing daily job schedules; serving as liaison between clients and LKSOM IT; and evaluating new AV technology and making recommendations for applications at TUHS and LKSOM. Performs other duties as assigned.

Required Education & Experience:

Bachelors degree in a related field and at least one year of related experience setting up computer and AV equipment to enhance classroom instruction and/or special events. An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

*Demonstrated technical competence using a variety of AV and computer equipment, such as, digital projection units,

audio and video playback equipment, AV control systems (AMX or equivalent), digital classroom recording systems,

videoconferencing, web conferencing, phone conferencing, and Ethernet and wireless network technology.

*Working knowledge of computer hardware, software, and networking with the ability to troubleshoot technical issues.

*Proven customer service and interpersonal skills, along with the ability to interact with a diverse constituent population.

*Demonstrated planning and organization skills.

*Excellent written and verbal communication skills, along with the ability to communicate highly technical information in an

easy-to-understand manner to clients with varying technical skills.

Preferred:

*Experience in a medical or higher education environment

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

In accordance with the City of Philadelphias mandate, all Temple University students, faculty, staff and contractors must be fully vaccinated for COVID-19 by October 15, 2021, unless they have a medical or religious exemption approved by the university. An individual is considered fully vaccinated 2 weeks or more following the second dose of the Pfizer or Moderna vaccines, or 2 weeks or more following a single dose of the Johnson & Johnson vaccine. Individuals who do not meet the Universitys vaccination or exception requirement by October 15, 2021 will be prohibited from working until proof of vaccination or an exception is provided. For more information visit the university's Vaccines web page at https://www.temple.edu/coronavirus/vaccines.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University please visit our website at www.temple.edu.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple Universitys Campus Safety Services at 215-204-7900.

**Primary Location**

: Pennsylvania-Philadelphia-Health Sciences Campus (HSC)-Kresge Science Hall **Job**

: Staff **Schedule**

: Full-time **Shift**

: Day Job **Employee Status**

: Regular