Customer Service Representative

Pinnacle Operating Services Company LLC., is currently looking for a Customer Service Representative (Seasonal) in Lubbock, TX. Our Customer Service Representative is responsible for inbound and outbound customer service including billing, service calls and dispatching. Operate within the policies and procedures outlined in Pinnacle Propane employee and operations manuals. 

Essential Job Functions:
• Answer all incoming calls relating to the retail propane and refined fuels business
• Act as internal sales for incoming calls
• Perform daily Branch Processes and Procedures
• Maintain adequate systems (RCC, Touchstar, Etc.) knowledge
• Resolve customer problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Ensure the safekeeping of Company funds and property, personnel practices, security, sales, and record keeping procedures
• Document calls and issue work orders when necessary
• Schedule and dispatch bobtail delivery or service technicians
• Process monthly billing for all customers
• Receive and log payments from customers and apply to customer accounts
• Contact delinquent customers to secure payment
• Enter customer information in the database
• Process credit card payments
• Maintain customer files
• Act as office manager for the branch
• Provide daily, weekly and monthly reports as required by management
• Propane Dispensing and or Refined Fuel Dispensing
• Maintain a professional image and superior customer service
• Maintain the Office and facility housekeeping appearance
Basic Qualifications (Required):
• High School diploma, GED or equivalent training and experience
• 2 years of accounting experience
• Strong research skills, attention to detail, organizational skills
• Courteous client contact skills
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Ability to work in a start-up environment
• Working knowledge of Microsoft Office & general computer skills
• Bilingual Preferred
• Must be able to read, write, understand and speak the English language.
• Ability to abide by all DOT rules and regulations.
• Ability to read, analyze, and interpret documents, manuals, and reports.
• Ability to respond to common inquiries or complaints from clients, regulatory agencies or members of the business community.
• Consistently demonstrates cooperative, team-oriented behavior.