The Pet Hospital of Granbury is looking to hire a Customer Service Representative (CSR) to join our team!

What are we looking for?

Our Customer Service Representatives (CSR) make a difference in the lives of our clients and patients. You play the starring role in every client experience, from checking patients in and out of their appointments, managing phones, and scheduling appointments while at the same time providing excellent customer service. The CSR primary duty is interacting with clients and coordinating communication between doctors and clients.

Individuals should have some experience or understanding of basic technical skills and customer service skills. Experience in the field is ideal, but not required. We are happy to train the right individual, attitude and cultural fit is our #1 priority. 

We know there are a lot of animal hospitals out there, so why choose us?

• A place to grow: Our commitment to training and Medical Advancement means you’ll have the opportunity to grow your skills and knowledge as well as providing a path for advancing your career.
• A team to support you: At each shift, you’ll find colleagues ready to work together — we’ll be here when you need an extra hand, a moment to laugh, or a shoulder to cry on.
• A focus on your work-life balance: We’re committed to offering a benefits package that supports your life and wellbeing and thanks you for the care you give our patients every day.

• Competitive salary and bonus potential
• Medical, Dental, Vision & Life Insurance, along with a company contribution to an HSA account
• Paid parental, family, and medical leave
• Flexible scheduling
• 401k with company match
• Paid time off, including a bank of PTO and floating holiday time

• Deliver exceptional customer service at all times.
• Take initiative to maintain a clean working environment.
• Mediate client concerns with compassion and empathy.
• Manage financial transactions including invoicing, cash handling, and end of day reporting.
• Must be comfortable discussing payment options and policies with clients.
• Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable.
• Perform other duties as needed and which make a positive impact on the practice and company.
• May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital’s social media accounts, and/or other tasks as assigned.

• High school diploma or equivalent is required.
• Proficient computer and software skills required, including: Word, Outlook, and other office management systems and software.
• Experience with PetDesk is a plus!
• Previous customer service experience required, preferably in a veterinary environment.
• Shows a commitment to professional development and continual improvement.
• Possesses strong listening and communication skills.
• Has confidence in decision making and problem solving.
• Capable in conflict resolution and diffusing situations.

The Pet Hospital of Granbury Encore Vet Group: Your work family

Every day, when we go to work, we strive to do two things: help animals in need and have fun doing it! We invest in our practice teams through professional development, competitive benefits, and a supportive community that allow you to thrive in both your job and personal life. When you become a part of Encore, you not only enjoy the resources we offer; you benefit from the collective knowledge of our partner hospitals who are all committed to improving the veterinary profession — and helping you succeed.

Granbury is a hospital where you come to stay and build your career. We foster a learning environment while providing opportunities for our team members to expand their skillset and nurture individual growth and development.

Granbury has been named the "Best Small Town in Texas" and offers big city access with a small town feel. Granbury offers great outdoor recreation activities and boasts a "beach" city park, disc golf course, dog park, skate park, and much more! Great access to the lake and is just an hour drive from the Dallas/Fort Worth area. The community puts on multiple events including large Holiday celebrations and this community truly feels like family. Come love where you work and live!