The IT Service Desk Assistant is a crucial role at Pima Community College, responsible for offering IT support to our students, faculty, and staff across multiple campuses. This role involves hardware and software troubleshooting, network assistance, and customer service. Candidates should have experience with both Windows and Mac OS, be knowledgeable in virus and malware resolution, and have a strong understanding of computer hardware and networking.

Duties and Responsibilities:

• Offer IT support to Pima College students, faculty, and staff
• Serve as a support resource for campus Tech Corner services
• Respond to user queries related to Google Apps, MyPima, and other PCC systems
• Assist in configuring mobile devices for PCC's wireless networks
• Diagnose and resolve a variety of computing and support issues
• Handle virus and malware-related problems
• Help users who encounter difficulties with instructional software
• Effectively communicate technical information to a non-technical audience
• Use the service desk ticketing system to log issues and resolutions
• Undertake additional duties as required

Job Requirements:

• High school diploma or GED
• Proficiency in Windows and Macintosh operating systems
• Ability to troubleshoot software applications