20 Help Desk Specialist Jobs in Harrisburg, PA
Physician's Mobile X-Ray is Hiring a Help Desk Specialist Near Harrisburg, PA
The Onix Group is looking for an experienced IT professional to join our growing team in Harrisburg, PA. We’re looking for a team focused, organized person; who has a passion for tackling issues and challenges. The ideal candidate will be highly adaptable, while having a strong focus on customer service.
The Onix Group, headquartered in Kennett Square, PA, is a multifaceted real estate development firm with divisions including Healthcare, Hospitality, Commercial Development and Rehabilitation. Though we operate with the intensity of a startup, we have over 30 years in the industry, spanning 8 states.
SUMMARY
The Help Desk Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
PRIMARY RESPONSIBILITIES
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help and walk customer through problem-solving process, as needed.
- Install, modify, and repair computer hardware and software.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Write training manuals.
- Train computer users.
- Run diagnostic programs to resolve problems and run reports to determine malfunctions that continue to occur.
Education and Experience
- Bachelor’s degree preferred
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge of relevant call tracking applications
- Experience and training in troubleshooting and providing help desk support
- 2-3 years of customer service experience
Preferred Application Experience preferred
- Microsoft Office (Including Office 365, Excel, PowerPoint, Word and Outlook)
- Internet Explorer
- Team Viewer
- Zoom Video Conference
- ESET
- Barracuda Web Filter
Utility experience includes but not limited to
- Operating and Network system experience includes but not limited to:
- Windows 10, Windows 7, Terminal Services Environment
- Hardware experience includes but not limited to:
- Scanners
- Personal and network computers
- Copiers
- Telephony equipment
- Laptops
- Wireless Access Points
- Printers
- Terminals and Thin Clients
- Network media
- Routers
- Switches
- Backup tape devices
Help Desk Specialist Employment Eligibility includes:
- Successful background investigation and Pre-Employment Drug Screen
- College degree preferred or relevant experience
- Valid Driver’s License
- Own means of Transportation
- Travel Required = 20%
- Must be available on for On Call Basis
Job Summary
Full Time
$55k-69k (estimate)
04/15/2023
06/24/2024
The job skills required for Help Desk Specialist include Help Desk, Customer Service, Problem Solving, Help Desk Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
01/30/2022: Lebanon, PA
Step 3: View the best colleges and universities for Help Desk Specialist.
Similar Jobs
Popular Articles
