Overview:
We are seeking a Help Desk Analyst to join our team in . As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a great opportunity for someone with strong troubleshooting skills and a passion for customer service.

Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
- Install, configure, and update software applications
- Assist with user account management, including password resets and access permissions
- Collaborate with other IT teams to escalate and resolve complex technical issues
- Document all support activities and resolutions in the ticketing system
- Provide training and guidance to end-users on basic software functionality

Experience:
- Previous experience in a help desk or technical support role
- Strong knowledge of computer hardware and software troubleshooting
- Familiarity with GPO (Group Policy Objects) administration
- Experience with software deployment tools such as SCCM (System Center Configuration Manager)
- Working knowledge of TCP/IP networking protocols, DNS (Domain Name System), and remote connectivity
- Excellent communication skills, both verbal and written
- Ability to prioritize tasks and work efficiently in a fast-paced environment
- Experience using ticketing systems such as Remedy is a plus

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, paid time off, and opportunities for professional development. If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity.

Note: Please do not include any contact information or placeholders for email or phone number in the job description.

Job Type: Contract

Pay: $21.00 - $24.00 per hour

Expected hours: 37.5 per week

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Harrisburg, PA 17104: Relocate before starting work (Required)

Work Location: In person