Job Summary:
We are seeking a Help Desk Analyst to join our team and provide technical support to our internal users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. As a Help Desk Analyst, you will be responsible for troubleshooting and resolving technical issues, providing guidance and support to end-users, and ensuring the smooth operation of our IT systems.

Duties:
- Respond to user inquiries and provide technical assistance via phone, email, or in-person
- Diagnose and resolve hardware, software, network, and system issues
- Escalate complex problems to the appropriate IT personnel for further investigation and resolution
- Install, configure, and maintain computer hardware and software
- Assist with user account management in Active Directory
- Troubleshoot network connectivity issues including LAN, DNS, TCP/IP configurations
- Provide support for mobile devices (iOS and Android) and Mac OS systems
- Collaborate with other IT team members to implement system upgrades and improvements
- Document all support activities and resolutions in the ticketing system (ServiceNow)
- Maintain knowledge base articles to facilitate self-service for end-users

Skills:
- Strong technical knowledge of computer hardware, software, and peripherals
- Proficiency in troubleshooting Windows operating systems (Windows 7/10)
- Familiarity with Active Directory user administration
- Experience with ticketing systems (ServiceNow preferred)
- Knowledge of network protocols (TCP/IP), DNS, LAN configurations
- Basic understanding of firewall concepts and security protocols
- Familiarity with SCCM for software deployment and patch management
- Ability to work independently as well as part of a team
- Excellent problem-solving skills with attention to detail
- Strong communication skills both verbal and written

We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, professional development opportunities, and a supportive work environment. If you are a motivated individual with a passion for technology and helping others, we would love to hear from you.

Note: This is a paid position and internships are also compensated accordingly.

Job Type: Contract

Pay: $26.00 - $29.00 per hour

Expected hours: 37.5 per week

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Field service: 5 years (Preferred)

Ability to Relocate:

• Harrisburg, PA 17101: Relocate before starting work (Required)

Work Location: In person