Job Summary: The Dairy Department Manager is responsible for the exceptional execution of guest service by the entire department. S/he is responsible for managing the department inventory, margin, labor budgets, pricing integrity, and merchandising standards. S/he will ensure all Team Members receive proper training and supervision. S/he will ensure that Team Members are performing the highest level of execution in regards to ordering, receiving, unloading, storage, rotation, and merchandising. S/he must be familiar with store products and their locations in order to assist customers in locating items. As a PFM team member is able to exemplify Pete’s Four Pillars of Value, Aesthetic, Quality, and Customer Service.

Essential Job Responsibilities

• Provide ongoing training, coaching, and mentoring to employees.
• Assign daily tasks to department employees.
• Assure that each team member has clarity of their role.
• Possess the knowledge and training of how to effectively use a scan gun and stock grocery department shelves.
• Ensure the rotation and monitoring of expiration dates on product and signs, stocking and facing products in their department, build product displays, and handle product damages and credits according to company policy.
• Ensure that team members can perform all stocking and clean-up duties efficiently and in a timely manner.
• Ensure that team members are informed and following proper safety and sanitation guidelines.
• Other duties as assigned.

Education and Certifications

• High School Diploma or equivalency with at least 3-4 years of relevant experience.
• Demonstrate knowledge of department functions.
• Proficient computer and math skills.
• Possesses a current Food Handler Certificate or able to obtain upon employment.

Other Knowledge, Skills, and Abilities

• Must be capable of providing and modeling exceptional customer service.
• Must have excellent communication skills in order to communicate effectively with customers, store leadership, and fellow-team members.
• Must be detail oriented, self-motivated, and able to work independently or in groups.

Work Environment/ Physical Demands

• Must have the physical ability to stand for extended periods of time, bend, climb, balance, stoop to grasp objects, kneel, crouch, crawl, frequently push/pull up to 100 lbs., frequently lift and/or move loads up to 50 lbs., and occasionally lift 75 lbs.
• Ability to enter the coolers and freezers thereby being subjected to and withstanding frequent temperature changes for extended periods of time.
• Occasional high stress when dealing with systems/customers/staff.
• Able to work a flexible schedule with various shifts, including weekends and holidays, as determined by the store/business needs and as required to ensure adequate store staffing.
• Must have reliable source of transportation.
• The ability to be reached during/after work hours.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.