At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first.

About the Role

Personerds are smart, hardworking, playful, curious, supportive, creative, growth-minded, and downright amazing people. We are looking for an equally wonderful Workplace Experience Manager to play a key role in creating a seamless environment, furthering our ‘People First’ culture for all guests and employees, and ensuring workplace operations run smoothly at all times. We are excited to bring on a Workplace Experience Manager!

This role will report to our Head of Business and People Operations. Based in our San Francisco office while also responsible for managing the day-to-day operations of our New York City office remotely. The ideal candidate is self-motivated, a natural problem-solver with strong attention to detail, and a can-do attitude. If you’re creative and hungry to learn and grow and think no job is too big or too small, we’d love to hear from you!

What you'll achieve

• Screen phone calls and greet Personerds and visitors as the voice and face of Persona
• Act as the point of contact/escalation for all workplace matters
• Manage the ongoing upkeep of our facilities in collaboration with the management company, building security, and various vendors
• Oversee supplies, manage inventory, and support external partners with ad-hoc gift ordering
• Own employee programming and execute monthly, quarterly, and annual company-wide events including, happy hours, picnics, holiday parties, and more.
• Ensure common areas are tidy and meeting-ready
• Maintain and refine workplace processes as we continue to grow and scale

• 2 years experience working in an office, hospitality, or retail operations - bonus points if you’ve worked in a startup office environment
• Experience working in a fast-paced environment while delivering world-class results
• Willingness to be onsite 8:30 AM - 5:30 PM (Monday - Friday) with occasional overtime
• Excellent organizational skills and an eye for detail
• Low ego with pride in your relentless execution to get the job done
• Comfortable adhering to deadlines and managing stakeholder expectations
• Excellent written and verbal English communication skills
• Work involves extended walking, reaching, bending, stooping, pushing, and/or pulling. Must be able to comfortably lift up to 20lbs

Compensation & Equity

For this role, the estimated base salary range is between $60,000 - $85,000. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications, and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, that the salary range is a guideline that is subject to change without notice.

Benefits and Perks

Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, and wellness benefits, among others.

While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.

Diversity, equity, inclusion and belonging

At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.

We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.