POSITION SUMMARY:

Under the direction of the General Manager the AGM provides day-to-day assistance and support to the front of house management team, floor team and BOH by assisting with the day-to day operations of the restaurant and maintaining the highest equality of service standards, plate presentation, cleanliness, sanitation, and safety. The AGM is directly accountable for the supervision and management of the management team, register staff, baristas, runners and bussers. In the absence of the General Manager, oversees and coordinates the activities concerning all café operations.

Restaurant Floor Manager Work Environment:
The AGM is responsible for the day-to-day operations of the restaurant. They oversee all aspects of operations, including staffing, purchasing, scheduling, and training. They’re responsible for ensuring that everything runs smoothly and efficiently—from customer service to food quality. The AGM supervises the FOH staff, oversees the preparation of food and drinks, and ensures that the FOH are clean and well-stocked. They’re responsible for overseeing all the activity that takes place in their restaurant at any given time—from aiding guests, to taking orders, serving food and drinks, handling customer complaints, and employee issues. In addition to the oversight of all daily restaurant operations the AGM is a critical support of the General Manager, by assisting with the consistent maintenance of existing procedures and the development and implementation of new restaurant procedures. The AGM is responsible for the coordination of the floor management team and the success of all FOH employees as well as connecting with Kitchen Managers to allow for success in BOH as well. As AGM, you are ultimately an extension of the General Manager and fully responsible for the success of your restaurant’s operations.

REQUIRED SKILLS/ABILITIES

• Prior restaurant/hospitality experience
• TIPS training (will provide if needed)
• Serve Safe (Food Protection Management) (will provide if needed)
• Company Awareness: Advanced knowledge of the stations and roles in FOH, staff required to run FOH and BOH operations successfully, the style of service, how to correctly set the dining area, the correct way to stock a service station, use of any server tools that might exist, proficiency with point-of-sale systems, and a tireless desire to optimize each interaction with the guests meeting all defined service protocols and the demands and needs of each guest.
• Attention to Detail: Proven ability accomplish a task with concern for accuracy in all the areas involved, monitoring, and checking work or information and plans, organizing time and resources efficiently, and following up with others to ensure commitments have been fulfilled.
• Business Acumen: Proven ability to make sound business decisions by combining several factors to arrive at the best outcome for a given situation.
• Collaboration/Teamwork: Proven ability to successfully work toward a common goal with others, including actively listening to others, taking responsibility for mistakes, and respecting the diversity of your colleagues.
• Communication skills:Ability to communicate effectively with your staff, customers and restaurant management. Give constructive feedback to your employees, explain the restaurant’s policies and procedures and answer customer questions. Communicate directly GM to discuss employee performance, restaurant sales and customer feedback. Proven ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. The ability to deliver information in person, in writing, and in a digital world.
• Leadership skills:Ensure that your restaurant runs smoothly and that your employees are happy and productive. Effective leadership skills are necessary to ensure that your restaurant is successful.
• Team-building skills:Use team-building skills to help your team grow and develop, and help your team work together to achieve goals. Within the department, support a culture of pride, ownership and desire to exceed expectations.
• Problem-solving skills:Resolve customer complaints, employee disputes and other issues that arise during your shift. Have strong problem-solving skills can help you address these issues effectively and efficiently, and develop solutions to any challenges.
• Customer service:Interact with customers in a friendly and helpful manner. Ensure your staff is providing excellent customer service to all patrons. (This can include training your staff on how to interact with customers and providing feedback on their performance.)
• Conflict Resolution: Proven ability to facilitate the prevention of and/or de-escalation and resolution of conflict while preserving a professional relationship with colleagues, guests, vendors, clients, etc.,
• Customer Focus: Proven ability to gain insight into customer needs, identifying opportunities that benefit the customer, building and delivering solutions to meet customer expectations and establishing and maintaining loyal customer relationships.
• Decision Making: Proven ability to recognize problems or opportunities and determine whether action is needed, taking charge of a group when necessary to facilitate a decision, and making decisions in a timely manner under ambiguous circumstances when potential risks exist.
• Inclusive Excellence: Proven ability to understand and respect different perspectives and cultures, demonstrating sensitivity to cultural norms, expectations, and ways of communicating, contributing to a work climate where differences are valued and supported, and apply others’ diverse experiences, styles, backgrounds, and perspectives to get results,
• Inspirational Leader: Proven ability to guide people to get the job done, and to bring out their best, articulating a shared mission in a way that motivates and offers a sense of common purpose beyond people's day-to-day tasks.
• Financial Acumen: Proven level of understanding of financial terminology, statements, cash flows, and concepts, and the ability to use this information to make informed critical business decisions within the scope of your role that have financial impact,