POSITION SUMMARY

As a member of the Benefits team, the Benefits Coordinator serves as the subject matter expert for company-wide benefit plans, programs, systems and processes and delivers company-wide impact in the administration of all corporate benefits. Regularly interfaces with employees, vendors and the broader HR team ensuring accurate and effective delivery of all benefit offerings. An innovative, detail oriented, customer service minded, and efficiency seeking person will thrive in this opportunity to be part of collaborative team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage administration of group benefit plans including but not limited to, medical, Rx, dental, vision, life insurances, disability as well as 401k.
• Research and troubleshoot eligibility and other issues
• Assist with carrier file feed error resolutions, research, set up and maintenance
• Conduct monthly and quarterly audits for benefit eligibility including over-age dependents
• Assist with documenting and maintaining procedures for benefit processes
• Assist the Sr. Analyst with managing ACA compliance and reviewing of ACA compliance on a monthly basis
• Participate in annual enrollment planning, testing and execution
• Act as liaison between vendors and team members to facilitate issue resolution as needed
• Follow through to ensure that team member's issues are fully resolved
• Serve as point of contact for HR regarding benefit plan inquiries and policies
• Participate in conducting new hire benefits orientation
• Provide high-quality, timely and professional customer service
• Understand the organization's philosophy and culture -- promoting and communicating whenever appropriate
• Manage and maintain the Benefits inbox. This includes timely and accurate responses to employee inquiries, and the flagging of emails for the Sr. Analyst, Benefits Manager and others as part of the larger Benefits and Leave team.
• Answer questions or concerns from employees about their benefits and providing direction for qualifying life events.
• Oversee the mailroom for Benefits Team related mail. This includes tracking returned mail, sorting/distributing mail for the Leave and/or Workers Comp team.

SPECIFIC JOB KNOWLEDGE

• Knowledgeable of laws and regulations including but not limited to ERISA, FMLA, HIPAA, COBRA, CA-COBRA, PPACA, QMCSO/NMS a plus
• Experience and/or knowledge of CA and Puerto Rico a plus
• Ability to work individually and as part of a team
• Strong time management skills with the ability to multi-task and pivot as needed
• Offer solutions to challenges, (detail oriented is a requirement)
• Excellent written and verbal communication skills; strong customer service orientation and interpersonal skills required
• Proficient in the use of PC software including Microsoft Office, ADP or other HRIS software. Case Management software a plus.

QUALIFICATIONS

• Education: Bachelor's Degree or equivalent related work experience
• Experience: 2 years employee benefits administration experience
• Ability to work in the office three days a week with flexible scheduling

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Repetitive movement of hands and fingers, typing or writing.
• Occasional standing and walking.
• Talk and hear.

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