You haven't searched anything yet.
POSITION SUMMARY :
The Contact Center Specialist provides complete and accurate scheduling, registration, insurance verification, ordering of tests and coordination of applicable physician office and outpatient hospital services.
This position assists patients with their stated and unstated needs by offering guidance and support while ensuring personal connections with each patient are made.
HOURS : 20 hours / week Monday- Friday dayshift hours between 9am-6pm. Occasional Saturday Rotation 8 : 00A-12Noon. The option to work from home may be possible after approximately 6 months on the job if the employee is meeting performance expectations.
ESSENTIAL FUNCTIONS : Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties :
e. schedule an appointment, transfer to Triage Nurse, call )Create and send telephone and triage encounters to physician offices using professional grammar and language to accurately relay the patients messageCollaborate with both clinical and non-clinical physician office staff to ensure patient needs are addressed in a timely mannerObtain the patients insurance information to confirm participation and coverage
SECONDARY FUNCTIONS : The following duties are considered secondary to the primary duties listed above :
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.
It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.
Incumbent must be able to perform all job functions safely.
Benefits At A Glance :
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees :
Tuition Assistance at The Pennsylvania College of Health Sciences
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Last updated : 2024-03-23
Full Time
$39k-49k (estimate)
03/25/2024
04/24/2024
The job skills required for Contact center specialist include Customer Service, Scheduling, Administrative Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center specialist positions, which can be used as a reference in future career path planning. As a Contact center specialist, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center specialist. You can explore the career advancement for a Contact center specialist below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Specialist job description and responsibilities
Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
02/06/2022: Dayton, OH
Maintain the contact center database and update the contact log.
12/27/2021: Fort Worth, TX
Provide service by answering customer questions and offering assistance.
01/07/2022: Petaluma, CA
Handle customer complaints under company guidance and seek assistance when needed.
01/19/2022: Fort Worth, TX
Offer suggestions for streamlining processes and increasing efficiency.
02/03/2022: Bangor, ME
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
03/06/2022: Gastonia, NC
Provide knowledge management tools.
01/01/2022: Kennewick, WA
Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
02/28/2022: Newport News, VA
Take lots of notes while on calls.
03/02/2022: Rock Island, IL
Measure and analyse customer feedback.
01/01/2022: Casper, WY
Step 3: View the best colleges and universities for Contact Center Specialist.