JOB
The primary purpose of this position is to serve as the front desk receptionist. This position will serve as backup for medical records and first point of contact for all patients entering the health department.The position requires you to work Monday through Friday 8:00 a.m. until 5 p.m., a 40-hour work week. There may be variances from this schedule in certain situations.To perform this job successfully, an individual must be able to complete the essential functions with or without reasonable accommodations. Reasonable accommodations may be requested by contacting Pender County Human Resources.
EXAMPLE OF DUTIES
Fax records.Send out reminder letters to patients as directed by clinic staffWork with clinic staff to promote health department programs in the community.Prepare mail by adding the correct amount of postage.Accurately scan patient documents into appropriate electronic health record.Pull paper file charts for clinic as needed.Pull file records for WIC daily.Assist with purging medical records per Medical Records Policy.Prep all purged paper charts for scanning.Conduct self in a professional manner, utilizing customer friendly techniques that express care and understanding.Obtain accurate information to ensure correct service delivery and billing process.Have patients sign in.Appropriately answer calls, place callers on hold, transfer calls to other staff, effectively take and relay messages.Amke appointments for the appropriate program.Help manage patient flow to minimize patient wait time.Manage Patients in lobby; alert nursing supervisor/DON or appropriate program nurse of patients who need immediate attention; alert nursing supervisor/DON when patients have been waiting more than 1 hour in the lobby.Interpreter to assist the health department with oral and written communication as neededPerform other duties as assigned
SUPPLEMENTAL INFORMATION
This work requires the occasional exertion of up to 50 pounds of force; work frequently sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).