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Pella Corporation, an innovative, dynamic, growing company is now looking for a Customer Service Representative at our Warrenville office location. Pella provides a fast paced, fun, and respectful work environment. CSR’s must be patient and efficient while completing tasks with attention to detail.
The CSR position is responsible for providing quality customer service to internal and external customers daily via telephone, email, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. The CSR needs to have the ability to diagnose and troubleshoot mechanical issues over the phone. Assigned teams and tasks will vary based on business necessity.
Shift: Monday-Friday 8:00am-4:30pm
Job Responsibilities:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must have High School Diploma or GED. AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
Company Summary:
Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. Founded in 1925, Pella is a family-owned and professionally managed privately-held company, known for its history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction. Headquartered in Pella, Iowa, the company is committed to incorporating new technologies, increasing productivity, and practicing environmental stewardship.
We offer:
Job Type: Full-time
Benefits:
Shift:
Weekly day range:
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Work Location: In person
Full Time
Restaurants & Catering Services
$37k-47k (estimate)
05/26/2024
06/06/2024
pellabranch.com
NORTHBROOK, IL
200 - 500
1967
$10M - $50M
Restaurants & Catering Services
Distributor of the full line of Pella's windows and doors. Offers three unique selling specialties: Retail, Commercial, and Trade. The trade division offers personal, professional outside sales representation for contractors and homeowners. The sales reps work hand in hand with professional contractors to offer the best window and door packages for the specific jobs they're working on. If you're doing a new construction job or remodel job, ask your contractor what Pella has to offer. The retail division offers a full line of window and door replacement options. From full frame wood/clad window...s and doors to vinyl or fiberglass pocket replacement units, Pella can do it all. We offer 5 full lines of products + entry systems and storm doors. We have professional install crews and can even offer custom painting and staining done before the units even arrive at your home. The commercial division works closely with architects, general contractors, and project owners to figure out the best solutions for their large projects. Pella has the ability to complete just about any commercial project you have on the horizon. We offer personal sales representation, project management, skilled subcontractors, and several other turn-key options to help complete your job.
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The job skills required for Customer Service Representative include Customer Service, CSR, Products and Services, Scheduling, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.