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Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you!
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about services to customers
- Perform data entry and maintain customer records in the system
- Assist with resolving customer complaints or issues
- Follow call center scripts and procedures to ensure consistency and quality of service
- Collaborate with team members to achieve call center goals
- Handle customer inquiries via email or chat if necessary
Skills:
- Excellent phone etiquette and communication skills
- Proficient in data entry and computer systems
- Previous experience in a call center or customer service role is required
-Dental office experience is preferred
- Knowledge of dental office procedures is a plus
- Bilingual in English and Spanish is highly desirable
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a plus
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$34k-44k (estimate)
04/07/2024
08/03/2024
pearlstreetdentalpartners.com
Dallas, TX
<25
The job skills required for Call Center Specialist include Customer Service, Call Center, Scheduling, Communication Skills, Computer Systems, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Specialist positions, which can be used as a reference in future career path planning. As a Call Center Specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Specialist. You can explore the career advancement for a Call Center Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
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The most skilled call center agents have more than a way with words and access to relevant customer data.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
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Take lots of notes while on calls.
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Don’t be afraid to put a customer on hold.
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Take time with computer novices and the elderly.
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Continue learning hard skills on the job.
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Step 3: View the best colleges and universities for Call Center Specialist.