Job Summary

Handle all inbound sales calls and ensure that customer orders are handled in a manner consistent with the customer’s satisfaction and compatible with KAM standards of excellence. **The first 90 days are onsite. After 90 days, this position may qualify to work a hybrid remote schedule, one week at home / one week onsite.**

Responsibilities and Duties

Essential Duties and Responsibilities:

• Enter new sales orders.
• Convert previous quotes to new orders.
• Create and set up new accounts for new customers.
• Update and maintain current information on customers.
• Answer customer service, billing, and website calls and e-mails.
• Other duties may be assigned by the manager, as needed.

Qualifications and Skills

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and with great enthusiasm, as well as a good attitude.

Education/Experience: This job requires a high school diploma or GED with minimum of one year experience in sales and/or a call center environment.

Knowledge, Skills, Abilities, and Competencies:

• Ability to read and comprehend simple instructions.
• Ability to communicate effectively with customers.
• Ability to add, subtract, multiply and divide in all units of measurement by using whole numbers.
• Ability to read a tape measure.
• Ability to apply common sense and understanding to carry out instructions that are furnished in written or verbal form.
• Ability to adhere to a comprehensive Quality Assurance program.
• Ability to solve problems that involve several variables.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must be able to make responsible decisions.
• Must have experience with word processing, spreadsheets, email, database software and Internet software.
• Ten key by touch a plus.
• Spanish fluency is a must.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Work from home

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Weekends as needed

Work setting:

• Call center
• In-person

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person