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The Regional Manager, Florida is a member of the Airport Operations leadership team and is responsible for Porters safety, aircraft turn performance, passenger service experience, ground handling, and oversight of Porters business matters and third party relations at the Florida Stations.
The Regional Manager is accountable for the stations consistent execution to defined safety, commercial, operational, and passenger service standards. Identifies and eliminates barriers to reduce station-controllable delays and works cross-functionally to reduce system controllable and uncontrollable delays. Works diligently to achieve a safe and accident-free operation. Regularly engages with contract service provider employees and management to foster their commitment to Porters success. Meets defined financial performance targets. Constantly seeks ways to drive operational efficiency while supporting passengers.
Works cross-functionally and with stakeholders outside the Porter organization to ensure service providers have the necessary tools, training, processes and resources to achieve the teams targets and metrics.
Is responsible for ensuring service provider performance, commitment to service, and operational reliability throughout Florida.
The Station Manager is actively engaged in the station operation during peak passenger hours of the day and during irregular operations.
As part of the leadership rotation, the Manager provides 7 day per week leadership coverage as a point of escalation for Airport Operations to pre-empt, address, contain, and resolve issues in the operation.
Duties & Responsibilities:Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative : Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organizations standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Exemplifying Integrity : Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
People Leadership: Assuming a leadership role in helping others achieve excellent results.
Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porters fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.
Full Time
$71k-94k (estimate)
05/05/2024
05/18/2024
flyporter.com
TORONTO, ONTARIO
500 - 1,000
2005
ROBERT DELUCE
$10M - $50M
Transportation