Who are we?

Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services.

Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund - donating to teammates in times of need

Why you will make it your career

• We value our employee's contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make
• We invest heavily in modernization, operating more efficiently with cutting edge digital technology

Our Values

• Delight Customers : Treat our customers the way you'd like to be treated.
• Think Team : Work together to get the job done. Be inclusive and collaborative.
• Own It : Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
• Say It Like It Is : Be candid, honest and respectful. Offer constructive insights and welcome other's input.

Our Businesses

Leed's is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech.

Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround.

Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries.

Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear.

At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners.

ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories.

Spoke's print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

SUMMARY

Take the lead at the frontline of our company!In this multifaceted role - part service, part sales, all pro-customer - you'll provide superior customer service on inbound calls / emails and make outbound calls / emails to high potential customers for the purposes of growing their business.

You will be primarily supporting identified customers in our Long-Tail programs as well as continuing to offer overflow support to all of out Tier 5 customers.

FUNDAMENTAL DUTIES

• Serve as the expert point of contact in all matters related to client concerns and needs.
• Answer inbound calls and respond to emails, online chat and internal chat requests from customers and internal partners.
• Support and facilitate the sales process from shopping to shipping.
• Build and strengthen client relationships to achieve long-term partnerships and meet growth metrics and KPI's.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• Maintain accurate client records to ensure a consistent and positive experience for customers.
• Work with your teammates to facilitate calls, manage workflow and minimize hold times throughout the sales process.
• Showcase the company's strengths and highlight our brand by talking exclusively about the characteristics that make our organization and offerings unique.
• Participate in weekly meetings to discuss benchmarks and team goals for the upcoming week.
• Other duties as assigned.

SKILLS AND KNOWLEDGE

• Vitality and positive attitude - a smile present in the voice and the written word
• Enthusiasm for learning new technology and sales tools
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

MINIMUM QUALIFICATIONS REQUIRED

• High School Equivalent or GED
• Proficient in MS Office Suite and Internet searching
• 1 year experience within Customer Service Department

Together we inspire pride

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience.

We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Last updated : 2024-04-23