Overview

We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most. 

We are seeking talented, passionate individuals to join our team as a Customer Service Representative and help our patients live happier and healthier lives.

What We Offer*:

We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:

• Make a difference every day in the lives of those who need our help the most
• Competitive pay
• Paid on a weekly basis (daily pay also available)
• Medical/dental/vision/life insurance
• Paid holidays/PTO/401(k) match
• Career growth opportunities
• Great and collaborative work environment
• Work-life balance

Responsibilities

• Engage with customers via phone, email, chat, or in-person to address inquiries, provide information, and resolve issues promptly
• Investigate and analyze customer concerns, providing effective solutions and ensuring timely resolution
• Collaborate with other departments to resolve complex issues and escalate when necessary
• Document customer interactions and resolutions accurately in the company's CRM system
• Educate customers on product features, usage, and best practices to enhance their overall experience
• Collaborate with team members to share insights, best practices, and contribute to a positive team environment
• Collect and analyze customer feedback to identify trends and areas for improvement

Qualifications

• High school diploma or GED required (Bachelor’s Degree preferred)
• Excellent communication and interpersonal skills
• Experience in customer service or related field preferred
• Attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Positive attitude, empathy, and a genuine desire to help customers

*Eligibility for certain benefits may depend on employment status

We are an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.