• Scanning loan forms and completing basic data entry to initiate the loan process.
• Resolving calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, faxes).
• Accessing and navigating Retirement Online, the Internet and Client's Intranet.
• Other duties as assigned.
• Documenting callers' issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.

Job Types: Full-time, Contract

Pay: $17.00 - $19.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person