JOB TITLE: Call Center Assistant

DEPARTMENT: Billing

RESPONSIBLE TO: Billing Administrator

EDUCATION: High School or GED

TRAINING AND EXPERIENCE: At least two (2) years of clerical experience preferably in a medical office setting. Computer literate with proficiency in Windows and special emphasis on the development of data based programs; Bilingual preferred.

QUALIFICATIONS: Ability to work as a productive “team” member with staff; in a professional/personable manner with staff and patients; and accepting of supervision with a desire to learn and grow.

POSITION SUMMARY: The Call Center Assistant is responsible for screening the patient via telephone, capturing and verifying all patients demographic and insurance information, securing required signatures, and scheduling patient appointments.

ESSENTIAL FUNCTIONS:

• Follow all policies and procedures.
• Answer phone calls and answer a variety of questions and concerns over the telephone in a professional demeanor.
• Enter a variety of data element into the computer system on a daily basis.
• Schedule and reschedule patient appointments, including follow-up appointments, call-in and walk-in appointments.
• Keep supply of appropriate/necessary forms available.
• Remain courteous, calm and accurate transcribing verbal communication by telephone and during personal contact with clients and others.
• Keep the working environment neat and clean.
• Obtain correct up-dated demographics information, i.e. address,
• Handle incoming telephone calls for appointments.
• Maintain provider schedules.
• Print and distribute daily schedules to providers and clinical support staff.
• Schedule and notify patients of appointments.
• Assist where possible, patients with insurance information and billing questions and/or direct them to a more appropriate staff member for assistance.
• Call next day patients to remind them of appointments.
• Other related duties as assigned by the supervisor.

Qualifications:

Experience:

• Two years medical office experience in a front office.
• Bilingual, English/Spanish.

Other: Must possess excellent telephone, customer relations, interpersonal and organizational skills. Computer experience required.