7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA

Classification: Exempt

Status: Full-Time

Reports To: VP, RxARECARE Operations

Purpose:

The Director of RxARECARE Operations leads and develops staff to support operational goals as well as to ensure that all performance standards are maintained or exceeded. The Director provides leadership in the business and personnel development of Pharmacy Operations and Reimbursement teams and oversees all associated operational processes and procedures. 

Responsibilities:

• Manages and serves as direct report for the distribution and reimbursement staff. 
• Hires, trains, and reviews staff necessary to support the distribution and reimbursement teams.
• Holds annual performance reviews for direct reports.
• Establishes and manages performance goals for all staff in report to structure.
• Identifies training needs for all staff in report to structure and work with corresponding department heads to roll out training plan for new hires with associated required annual competencies.
• Hires, schedules, and oversees pharmacy students and interns.
• Hosts team meetings with a documented focus of reaching established department goals.
• Identifies system of measurable outcomes to be reviewed on a yearly basis.
• Maintains inventory per financial and strategic guidelines.
• Oversees inventory replenishment and management process for accounts with associated reporting.
• Builds work practice documents for all established titles in report to structure.
• Designs and manages workflow for current book of business.
• Oversees packing of shipments.
• Acts as the Order Management or Fulfillment Pharmacist as needed.
• Assists as the Order Management or Fulfillment Pharmacy Technician as needed.
• Handles pharmacy benefit management audits per designated work practice document.
• Verifies billing is correct for all prescription dispenses associated with strategic partnership relationships.
• Oversees paid time off requests and staff scheduling within department.
• Serves as resource for claim adjudication questions and for navigating the payer landscape. 
• Works closely with the business development teams to forecast staffing and operational needs.
• Coordinates redundancy of pharmacist licensure to ensure continuity of operations.
• Oversees renewal of pharmacy licenses prior to expiration and document with appropriate systems and partners.
• Maintains Language Line Contract or suitable alternative based on target patient populations.
• Manages and maintains telephony hardware and strategy.
• Maintains pharmacy labels per client & regulatory guidelines.
• Oversees and coordinates proper maintenance of related departmental equipment.
• Maintains and reports on operations scorecard. Develop scorecards or performance measurement tools where needed.
• Partners with Program Managers and Senior Management for limited distribution portfolio to quickly prioritize, solution and implement feedback from manufacturer partners.
• Partners with Account Management department to ensure ongoing management and enhancement to existing programs and services.
• All other duties as assigned. 

Required Qualifications:

• PharmD or RPh.
• 3-5 years of experience in a pharmacy or healthcare leadership role.

Preferred Qualifications:

• 5-7 years of specialty pharmacy operations experience.

Work Environment:

PANTHERx Rare Pharmacy offers flexibility only to eligible employees to work hybrid or remotely without compromising work performance, productivity, or team collaboration. This role routinely uses standard office equipment such as computers and phones.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear, and see. The employee frequently is required to sit, stand, and walk; use hands and fingers, handle or feel; reach with hands and arms and see a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.