2 IT Help Desk Technician- 44393 Jobs in Des Moines, IA
Palmer Group is Hiring an IT Help Desk Technician- 44393 Near Des Moines, IA
Our client is seeking an IT Help Desk Technician to provide support to employees. Strong troubleshooting, problem-solving, and customer service skills will set you up for success at this company. Those with at least one year of related customer service experience are encouraged to apply today!
Responsibilities:
- Provide support to employees via phone and email
- Troubleshoot issues around personal computing platforms, hardware, software, mobile devices, virtual environments, etc.
- Provide follow-up on incidents
- Document incidents thoroughly
- Escalate issues when needed to appropriate teams or leadership
Requirements:
- College degree
- 1-3 years of relevant experience
- Knowledge of common helpdesk practices,
- Strong troubleshooting, problem-solving, and customer service skills
Work Model:
- Hybrid
Job Types: Full-time, Contract
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Work Location: Hybrid remote in West Des Moines, IA 50266
Job Summary
Full Time | Contractor
IT Outsourcing & Consulting
$50k-62k (estimate)
03/22/2024
07/18/2024
thepalmergroup.com
WEST DES MOINES, IA
100 - 200
1998
AUSTIN PALMER
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for IT Help Desk Technician- 44393 include Troubleshooting, Help Desk, Customer Service, Problem Solving, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician- 44393. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician- 44393. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician- 44393 positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician- 44393, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician- 44393. You can explore the career advancement for an IT Help Desk Technician- 44393 below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
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They help troubleshoot software and hardware concerns.
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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
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Working with computer vendor technical support desks and allied services as per the organizational procedures.
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Determine the best solution based on the issue and details provided by customers
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
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Help desk technicians need a deep understanding of computer hardware and software.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
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The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
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Step 3: View the best colleges and universities for IT Help Desk Technician.
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