Job Type: Full-Time

Job Location: Onsite – Waukee Office

Hours: Monday–Friday, 8am–5pm

Access Systems, a dynamic and fast-growing company, is actively hiring an IT Support Technician. You will play a vital role in supporting our IT systems, business processes, and customer interactions—compensation up to $24/hour.

What You'll Be Doing as an IT Support Technician: 

• Gain a deep understanding of our tools and business processes, including onboarding and customer support.
• Prioritize IT support tickets defined by our processes and procedures.
• Monitor, maintain, and resolve issues related to servers, workstations, and network configurations.
• Ensure complete and accurate documentation of support activities and track time spent on tasks within our ticketing system.

What We're Looking For in an IT Support Technician:

• Familiarity with support and troubleshooting of various IT environments.
• Minimum of two years of related experience.
• Effective verbal communication and exceptional customer service skills.
• Strong work ethic and ability to thrive in a fast-paced learning environment to quickly acquire new skills.

Join Our Team and Enjoy:

• Hands-on custom-tailored training with the opportunity to shadow our current technicians.
• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!