Company Description Indotronix International Corporation, a 25 years old organization providing Contract Staff Augmentation to direct clients like ATOS, Xerox, Accenture, Cap Gemini, Verizon to list a few. Job DescriptionJob Title: Desktop Support Technician Location: Des Moines, IA Duration: 12 Months Looking for a desktop support technician as part of the IVRS IT Help Desk. This is an onsite position.This position will serve IVRS staff by providing Tier 1 and Tier 2 to IVRS staff and leadership. The work includes troubleshooting technical issues, communicating with non-technical users, and escalating issues where appropriate. This position will also assist in installing software, imaging computers, and other related tasks as assigned. This role will work closely with others in IT. Communication will be essential to execute work in a timely manner.Required Skills:4 years of relevant experience and preferred education of 2 year degree or equivalent technical studyExperienced in PC (desktop/laptop/thin client) support – both desk side and remotelyWindows 7/10 installation, patching, and troubleshootingAbility to troubleshoot issues with Microsoft 2019Windows networking TCP/IP Configuration and troubleshootingEscalate issues to next-level support and or management accordinglyAbility to troubleshoot issues with Microsoft Edge and Google ChromeDemonstrated experience providing support with remote toolsAbility to install and troubleshoot issues with a variety of in-house developed and 3rd party softwareTroubleshoot desktop and network printers issuesExperienced in Google Workspace productsExperience in support of the Microsoft Office 365 of productsExperience in Apple device support (iPad, iPhone)Thorough understanding of Microsoft Active Directory – client sideExperience with hard drive encryption – preference for Bitlocker and McAfeeAbility to modify system registryIndustry certification (A , Network , MCP, etc)Additional InformationAll your information will be kept confidential according to EEO guidelines.