Desktop Support Engineer

Location: Des Moines

Experience : 5 to 8 Yrs

Job Description

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and computer peripherals.
• Providing technical support either by visiting on-site or through remote-access systems.
• Vendor Coordination with OEM and third party vendors
• Printer Management
• Guide users with simple, systematic instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Asset management and Reporting
• Hands-on experience with Windows/Linux/Mac OS environments.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• BSc in Computer Science or relevant field