Summary:

Supervises all Beverage Department staff. Ensures Beverage quality, guest service, scheduling, labor cost, inventory and revenue goals are met. Responsible for day-to-day operations of activities and events in the outlets owned and/or operated by the company. Encourages team member morale. Assists in other departments as needed such as Banquets and Food.

Essential Functions and Responsibilities

• Hire, train, develop, measure performance, and discipline of assigned departmental staff
• Monitor and control labor and food costs by ensuring adequate coverage/supply based on business demands
• Oversees tactical execution of shows and casino events (as scheduled) to ensure smooth operation
• Resolves any escalated guest, team member or interdepartmental concerns.

• Consistently emphasizes team member training to increase guest service standards
• Provides continual evaluation of processes and procedures and provides methods to improve efficiency and service
• Emphasizes developing and training program for management staff
• Ensures management staff follows all company policies and procedures
• Ensures that the bars are clean, organized and properly functioning and that bar equipment is maintained. Ensuring all bars are always up to health department standards
• Ensures health, safety and sanitation standards are always followed
• Works with designated beverage management to develop product specifications, cost analysis, and performs cuttings, yield tests, etc., as may be required
• Takes inventory, orders and manages all beverage relation cost of goods.
• Reviews work procedures and operational problems to determine ways to improve service, performance and/or safety
• Organizes and directs worker training programs, resolve personnel problems, hire new staff and evaluate team member performance in dining and drinking facilities
• Formulates accurate reporting and evaluation methods using logs, written reports and/or warehouse staff of drink specifications, cost analysis, receiving methods and production practices to ensure products are being effectively utilized
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control
• Establishes pars for liquor, wines, and other related items to anticipate amounts to be purchased or requisitioned

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 2 years experience in beverage with progressive responsibility
• 2 years experience in a high volume restaurant or casino
• Knowledge of F&B cost controls
• Previous experience working in a team or group environment and able to interact with others in a professional and courteous manner
• Proven experience providing high level of guest service
• Working knowledge of general computer programs, including the MSWord and Excel
• Must be at least 21 years of age
• High school diploma or equivalent required
• Able to functionally communicate occupational-based English, both written and verbal
• Able to accurately perform intermediate math
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Serv Safe
• Nye County Liquor License
• Drivers License
• 10 Year Driving History

Physical Requirements

• Constantly walk throughout the properties
• Occasionally push/pull up to 100 lbs.
• Occasionally lift and/or carry up to 20 lbs. at floor, knee, waist, and/or chest levels
• Frequently bend, reach, climb, squat, kneel, sit, and stand
• Constant use of hearing and vision

Work Environment Potential Conditions

• Indoor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.